Courtyard by Marriott Liuzhou Sanjiang

Extremely warm reception from excellent hoteliers from the moment you arrive .Door to Front Desk ! A real gem in Sanjiang. Strongly recommended. The sumptuous breakfast and Hot pot Dinner is overflowing with ingredients.

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappoin**ent and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist ************). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, ****** came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested ****** regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappoin**ent is on the ground of below:- 1. ****** was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, ***** had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

Top modern new hotel with a great breakfast and really welcoming stuff. It's perfect for a few nights to enjoy the landscape around sanjiang

酒店實在太棒了！床品乾淨，衞生。早餐晚餐自助餐出品很不錯，每天都吃在酒店。環境沒計很漂亮，很用心。服務到位，前台和經理，每位工作人員有禮貌，解決問題熱情又速度快。酒店設充電樁，實在太方便。離各處景點都近。即使五一下雨窩在酒店也是超舒服😌！總之贊贊贊贊贊贊贊

住宿了兩晚，舒適性很高，房間乾淨明亮、設施良好，早餐豐富，晚餐非常有特色！不愧是萬豪集團旗下的酒店，又有地方城投的加持，來三江非常值得推薦！酒店位置雖然不在縣城中心，但是位於縣城邊上江灣一角，很安靜，距離縣城中心衹有兩公里，自駕出入很方便。感謝前台的一個帥哥介紹三江最大最新的宜陽風雨橋，真的太讚了，行人道又寬大且三層，中間還有天橋連接，實木結構，夜景美，晚風拂面，飯後散步好地方，距離酒店5公里，車程大約10多分鐘。酒店唯一缺陷是地下停車位距離入口近的地方全是商業外包充電樁車位，油車需要步行有點遠。這點很不好，不過在我和前台投訴後，前台讓我停在一個距離入口很近的車位（畢竟我入住的時候是淡季，兩天都沒見一輛客人車充電）。

很久沒有住過性價比這麼優秀的酒店了，畢竟不能忽視萬豪的品質，設施，衞生，酒店各個位置的環境，早餐，服務都是一流的。值得再次入住。到三江的朋友都應該選擇這裏，去程陽八寨，龍脊梯田，看三江風雨橋，三江鼓樓都很方便。

這個酒店設計夜景還是很好看，但是設計的缺陷太多了，浪費空間很多，使用很不方便，好象迷宮一樣。房間不能直接下地下車庫，衹能在2樓轉電梯，行李多的累**。早餐地方轉18灣才找到，早餐也差。地下車庫氣味很大，環境非常差，酒店體驗感非常不好

衞生：乾淨 設施：設施齊全 環境：很好，很舒服 服務：很好很不錯，前台小美女跟值班小哥都很熱情 酒店離月也侗寨，三江鼓樓都很近，開車十分鐘就到了，適合遊玩度假