Courtyard by Marriott Liuzhou Sanjiang

Secluded 5 star hotel with nice landscape. Restaurant food and breakfast is nice. Kids club is small. Surrounded by nature and is peaceful. Nearby got food and attractions

Extremely warm reception from excellent hoteliers from the moment you arrive .Door to Front Desk ! A real gem in Sanjiang. Strongly recommended. The sumptuous breakfast and Hot pot Dinner is overflowing with ingredients.

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist Ms. Sally Xu). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, Ms. Xu came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested Ms. Xu regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. Ms. Xu was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, Ms Xu had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

Top modern new hotel with a great breakfast and really welcoming stuff. It's perfect for a few nights to enjoy the landscape around sanjiang

國慶節後兩天，客流回落，前台説可以升為庭院房，但是逼仄的院牆還不如普通大床房間，又換回來了。後一天説可以升為江景房，但是尋江周邊實在談不上什麼景觀，也懶得折騰了。衹要別給我面對大工地的房間，我就知足了。 酒店的裝飾比較有民族風，無論是靠墊布藝還是走廊裝飾，很有旅遊的氛圍，非常喜歡。就是房間內沒有浴缸，跑了一天沒法泡澡。 國慶前幾天晚上有自助餐，看評價性價比應該不錯，不過我們來的時候客人少就改成套餐了，好在廚師廚藝在線，吃的很滿意，居然連着兩晚上都沒有去縣城而是在酒店吃了同一個套餐，尤其喜歡他們自製的黑豆腐。早餐無功無過，不算豐盛。

我們在國慶期間從陽朔過來，同樣的價格在陽朔衹能住上還可以的民宿，到三江卻能住上這家五星配置的酒店還贈送兩大一小自助晚餐，簡直覺得太滿足了。酒店很大設施完善，房間也很漂亮舒適。尤其驚喜的是贈送的自助晚餐很好，肉類鮮嫩多汁，甜品甜而不膩，除了沒有魚生及海鮮外（畢竟價格擺在那裡），超出預期。

套餐升級庭院房，床很舒服，1.37，帶寶睡還是寬點好。游泳池室內的，還有室外娃娃池，就是漂白水味道有點重，25米。到三江鎮上不遠，過去風雨橋和鼓樓也就10來分鐘。途徑可以住一下，性價比在十一期間也不錯的

設施：比較齊全，但是普通房間沒有浴缸，這是我沒做好攻略的，還以為度假酒店都能有浴缸可以泡澡放鬆一下，泳池分室內室外很不錯 衞生：乾淨整潔，沒啥問題 環境：酒店內環境不錯，各種民族元素有融合在酒店裡，酒店外環境一般 服務：還不錯，坐車到酒店門口有迎賓，幫忙拿行李