On 02/01/24, I booked a reservation to the Extended Stay America Premier Suites Orlando Sanford through ******* and paid the total of $163 for a room at the hotel on 02/14/24-02/15/24.
I arrived at the hotel on 02/14/24 around 7:00pm and was greeted by the front desk attendant, Abby O. I told Abby about my reservation and the confirmation number but she said she didn’t see my name and the confirmation number was to another guest. I showed her my receipt and she asked to see my bank statements because she alleged I could have canceled the charge.
As you can imagine, asking to see a guest’s bank statements to prove they paid for a hotel after they’ve showed them the receipt is very unprofessional. Regardless, I drove multiple hours for a business meeting and needed a room so I showed her my credit card statement showing her I didn’t cancel the payment.
She proceeded to call someone and speak Tagalog. She then got off the phone and said there must be a glitch in the system and can’t do anything. When I asked her for another room she said the hotel was full. She then declined ever asking to see my bank statement when another guest at the front desk commented how unprofessional she was and that I needed to call management. When I asked for Abby’s full name for the complaint, she got offended and said she would only say her last name is O.
Dịch