The Catalyst Apartment Hotel by Newmark

I and my partner had an amazing stay at the Catalyst. The staff were pleasant especially out favourite Busisiwe. The breakfast and other meals were lovely. The location was very central and there were shuttle buses to the Sandton City Mall and back. We will definitely be staying again when next we are in Jo’burg.

Great service and location. Breakfast is also amazing 😊

1. The reception was very disrespectful (telephonically) and refused to give us water. He kept saying yes, he’ll bring and just won’t bring and then there’s no one downstairs when we wanted to request in person. 2. I requested for slippers and they refused and I ask what about room service and the reception shouted, “we don’t have anything, we have nothing!” 3. The hotel room door was broken in room 413, they fixed the door before 2.am and drilling and banging at early hours of the morning. We didn’t get a good rest at all. 4. This was the most uncomfortable stay I’ve ever had! The disturbances affected us both, the noise, the unprofessionalism, and the ill treatment.