Fairfield Inn & Suites Richmond Airport

Not so much the motel as the obnoxious rooms surrounding us partying until after 3 in the morning. Staff did nothing to help.

The room was ok but we had the air conditioner as low as it would go and it was still hot, woke up sweating

Did not like the price. I alwayscstayed here at affordable price. ******* price gorged this two day stay.

I arrived at 8:15p to check in. The power went out at 10:30p. Not a big deal, but an inconvenience nonetheless. I went to talk to the front desk, and they said they were getting off and the new shift was coming on. It was late so I tried to go to sleep. I was unable to sleep well due to the staleness of the room and rising temperature. When I woke up sweaty for the next day, I was unable to shower because the power was still out. I was unable to eat the breakfast, which was a determining factor of buying this room. So I left stinky and hungry to work all day. When I checked out, I asked how I was to be compensated for these inconveniences, and the girl at the desk said she had no idea. I asked to speak to a manager, and they were nowhere to be found. My problem is not that the power went out, or the inconveniences it incurred. It is the mismanagement of something like this. It has been three days, and still no answer. I basically paid 200 to live like a homeless person, and management couldn’t care less apparently.

We booked solely because of shuttle service. called and specifically asked if car could be left at facility and was told yes. We didn’t want to have to get up and deal with car that early. We get here and can’t leave car and have to move to a park n go. Will not stay here again because other places offer shuttle and allow you to leave car.

So convenient to the airport and had everything I needed. People were nice and helpful too!

The night front desk workers were awesome and very personable. Michelle was the name of one.

Check in was so easy and friendly. Michelle was gracious and helpful at reception.

The continental breakfast was horrible. Room was dirty in spots. Bed was not so great.