Trouville Hotel by Compass Hospitality

I have just returned from a four-night stay with a coach holiday company. There were three coach groups at the hotel during my stay. Overall, I think that I got value for my money. The bed was very comfortable, although I found the duvet too hot for July, and there was no drawsheet, so it was duvet or completely uncovered. The number of electrical sockets is not sufficient for the modern gadget-ridden traveller. Take a multi-plug adapter with you to solve this little problem. The room was hot with no air-con. The sea view was great. I especially liked going to sleep listening to the sea. Sound does travel easily from room to room, so bear in mind that you may be entertaining your neighbours! The bathroom was dated but very clean. The towels were soft, and the hot water was really hot! Housekeeping was very good, and I am not easy to impress on that score! The hotel is comfortable but dated and quite worn in places, and the lift is insufficient for the number of guests. The restaurant was very, very busy with three coaches in. Yes, it got noisy, but I like a chatty table! The service was prompt and friendly. The queue for breakfast was a little meandering and not helped by the layout of the self-serve area. The food is basic, certainly nothing fancy or memorable, but it was well prepared and enjoyable. Vegetables were not skimped on, which can be awkward when you are dining with others. Who wants to cause a scene fighting over a carrot baton? The step-free access in and out of the hotel is not up to modern standards, and at meal times and excursion times, you will have to wait a fair while for the lift. This is a 3-star hotel catering, mainly, for coach groups, which I imagine generate low profit margins, so with that in mind, I think they offered everything that I expected.

Best Hotel ever. Spotlessly clean. Comfortable bed. Food excellent. Service Perfect. Entertainment most enjoyable. Staff couldn't do enough for you. Sea view. beach just opposite the hotel. Truly amazing all round. Nathan and Aggy you couldn't do enough for us thank you

Having just returned from short stay whilst on a coach holiday the hotel is in a good location across the road from the beach and very popular in the hot sunny weather. There are several good aspects to the hotel and several that could do with improving. The staff are very helpful in the bar and dining room. The dining experience is sometimes very rushed and sometimes chaotic but saying that the staff are very efficient and the food generally is very good with nice choices for both breakfast and dinner. The rooms are adequate and clean with plenty of hot water and efficient showers. Sometimes noisy from adjacent rooms though from thin walls. Would have been nice to have had use of small fridge in the room especially useful during hot weather. Now for some negatives there is only 1 lift that holds 4 people for a hotel that is on 4 floors so it caused a lot of congestion at times. Main problem is state of public rooms where the seating is disgraceful with ripped chairs and settees. Not good at all and should be priority to be replaced as does not do the hotel any favours at all. The entertainment is average but not much atmosphere and variety. Maybe introduce a quiz night so there’s more interaction. After saying all that the holiday was enjoyable but Trouville there’s room for improvement

Travelling in a coach party this hotel does cater for them. there were 3 different coaches on our visit. Our room had a "sea view" which was wonderful looking out on the water and seeing the changing beach as the tides came in and went. The food in the dining room was adequate considering the numbers that they were catering for. Breakfast was good with a selection of cereals and, cooked if wanted. However, being June the duvets on the beds were more for winter. The room was serviced each morning and was always clean and tidy.

They made our holiday an absolute pleasure. We were welcomed on arrival on our coach and our luggage was taken to our room while we checked in. We settled down with a cup of tea and a lovely view over the beach and sea. The room was tidy and clean and this was done each day to a high standard. Our first meal was excellent, as were all meals we had there. The menu was different each day and presented something for everyone. The service from the restaurant staff was second to none. We were very well looked after. The bar served a nice variety of beers etc and at a good price. Overall we were very pleased with our stay there. I cannot find anything that we didn't like about it and I would like to thank the restaurant staff for their attention, particularly Kelly who was our designated waitress who went the extra mile when serving us. But Laura and her team worked very hard to ensure everyone was happy. Like I say, the food was lovely and the breakfasts were just what we wanted to get a good start for our days exploring. All in all, great value for money.

I have just returned from this hotel after a 5 night coach holiday. The hotel is clean and well decorated and in an excellent position facing the sea and only meters from the Beach and very close to the pier. The staff were very welcoming and friendly. The food is very good and served promptly. I would certainly recommend staying here. The front at Sandown is run down with several derelict buildings but that is not the fault of this Hotel. I would happily stay again, bar prices are reasonable