Hotel Riva Degli Etruschi

We stayed at this resort as a couple with our 5-week-old newborn, hoping for a relaxing holiday in a beautiful setting. While the resort grounds are indeed lovely, nearly everything else about the experience was disappointing – especially considering the price of €300 per night. Arrival & Check-In: Check-in was fine, but the directions to our assigned parking space were terrible. We had to drive around the resort three times to find it. Once we parked, we had to walk to our villetta, but the directions were unclear and signage was poor – especially for the lower-numbered villette, which had no signs at all. Accommodation: The villetta was very basic. Furnishings and decor were minimal, not at all what you’d expect from a 4-star resort. Issues we encountered: - No WiFi in the villetta and barely any mobile signal. - A lightbulb was out in the bathroom. - Smashed mosquitoes still on the shower wall. - Hot water ran out before finishing a single shower. We were provided a pack-and-play crib for our baby, but it was broken. The first staff member who came didn’t know how to open it. A second one confirmed it was broken and brought a new one, claiming it worked. As soon as he left, we checked—and it had the exact same issue. In the end, our newborn had to sleep in her stroller. Beach Experience: The private beach was one of the main reasons we booked this resort. However, we weren’t told that there were assigned beach spots. We had to move after we were already settled in. No one could tell us where our spot was, and once we found it, it was so far from the entrance that we gave up and returned to the apartment. Food & Beverage: Breakfast was terrible. Very poor quality food. Tables often lacked silverware or glasses, and when we asked staff, they didn’t know where to get them. The coffee machines were down, and we had to wait 15 minutes in line just for a coffee. Dinner was even worse. The buffet at €35 per person was not worth more than €20. Appetizers were the best part; pasta tasted like something out of a hospital; ribs and seafood skewers were underwhelming. The second night we tried the pizzeria. We ordered a charcuterie board, two pizzas, a bottle of water, a spritz, and a glass of Prosecco. Total: €66. The board was very disappointing—some prosciutto and just two shredded pieces of salami and some jam on a spoon that looked like it came from the breakfast leftovers. The pizzas were served while we were still eating the board, and they were undercooked: soggy dough and unmelted cheese. Staff & Service: We witnessed two loud arguments between staff and guests. The first night, during the buffet, it nearly got physical. One staff member (possibly the head server) walked away saying to the guest, “and yours needs to die.” The second night, another staff member stormed off from a table and said to a colleague, “he’s a piece of sh….” Regardless of what happened, it is completely unacceptable for staff to speak that way about guests in front

Beautiful place. I enjoyed the location. The park is beautiful and well kept. Personnel nice, but not well prepared the first weekend of the season. Organizational problems in the restaurant on the beach; elegantly solved by the chef, the manager and the waitress. A big thank you to them! Suggestion to book Villa right on the beach rather than a room. Hard to find on the website. Not available on booking. Breakfast and dinner in the “All’Orto” restaurant were ok. But I wouldn’t book the “mezza pensione” next time. The restaurant on the beach is a nicer setting.

This place is Never here again, i waste my money in that disgusting “hotel” the room was dirty, staff rude, and service slow. Overpriced for what you get. Would not recommend.

It is important to say at the beginning that the accommodation is in a huge and very beautiful area. Everything is very clean and sophisticated. BUT it is not a dog friendly accommodation. There are places you can go with a dog, but most of them are off limits. Nowhere in Italy have I ever seen so many no entry signs for dogs. It turns out that officially far from the sea, on the other side of the road, only dogs are allowed. We were lucky enough to get a villa on the edge in the off season so they allowed it there, however, here every night until 23-23:30 there was a party across the road, with so loud music that the glasses moved in the kitchen. In a quiet, relaxing area, this was shocking to me, 1-1 night would been fine, but every night... I can't imagine what it must be like in high season. There are a lot of mosquitoes and no mosquito nets, which is shocking to me.

We enjoyed the beautiful garden of the resort and the beach. The residence was very spacious and well equipped (even a washing machine). The yoga lessons with Alissa were very well done and our kids enjoyed playing with Asia and Emanuelle. The team of the mini club. Asia was especially kind with our little ones. A little remark: the rented trolley (kids trolley for the bikes) has only a quite loose attachment to the bikes that did not feels safe enough for us.

Hotel is’nt a hotel but a cabin in a park. As a mistake we bought halfboard which were food you can survive eating, but certainly not enjoy. The service is even worse than the food and today it took me 45 minutes to have an espresso for breakfast and I needed to order it three times. It’s only few of the personel who understand English.