Bancal Hotel and Spa

The hotel layout and facilities are absolutely stunning. The Rooms are a class on their own. You couldn't want for anything else, " BUT" The cuisine is impressive, and fresh food is on offer cooked by a great team of chefs. The fresh produce, including all fruit and breads, is extremely fresh and very well presented. They lack in a team member monitoring some of the accompanying dishes ( more often than not, the side dishes are warm at best - someone should be constantly monitoring the food) I witnessed green beans being fried and then added to a partially consumed dish ( which should have been disregarded ) I got around the selection process by taking a fork or a spoon to the various counters ,sampling one item, and then choosing to add or disregard. ( the side dishes " Hot Food" like potatoes, chips, mushrooms, green beans cauliflower, cabbage, and brocoli- were a total lottery) The bars are all OK but poorly kitted out, with only the bear essentials available. Drinks on the spirit side was a very disappointing one. Once stock had run out ,there was no willingness or confidence to get additional supplies. The SILBO bar was just OK, & yes of an evening entertainment was lacking something, the lighting was extremely bright, the acoustics very limited ( maybe the room layout,I'm unsure ) Certain glasses weren't always available, so a make-do situation would occur !! You have to watch the variation in prices for the same drink ( staff had to try and maintain some consistency , but even the QR coded menus had discrepancies) Breakfast was amazing,selection,availability, etc . We offer advice to the management team and suggest they address the issue of Tea and coffee supply , the limited number of staff were inundated with additional duties and simply couldn't fulfill the task of serving each and every table - we went without a hot drink on several separate occasions) although juice and water was available as a self service option. The Evening meal was OK ,but not anything to warrant a special occasion ( & you'd expect every sitting in those surroundings to be exceptional and its quite simply a " make do " facility) The offering is borderline all inclusive service ,without the option of having the full all inclusive option.we chose bed and breakfast and opted to dine in the Market style restaurant on occasion but highly disappointed more often than not. The Spa was excellent with a fantastic experience ( we only touch on the commercial elements, the price per day per person is very high with no reductions for multiple visits ) I could visit some of the best places in the UK for a far more competitive price. Maybe they should look at the option on 1 nights costs against 1 weeks costs and 2 weeks' costs, etc .the facility had the ability to be a huge pull for all spa enthusiasts. Finally " For the management team " a welcome pack should be mandatory, we learnt by default about the minibus services

We loved this sprawling, modern hotel. Beautiful architecture, pools and landscaping, perched on a hill overlooking Teide on Tenerife and the sunrise each morning. As the hotel is out of town, it needs a bit of planning to see the island, I recommend starting early and getting the 9am shuttle. Then buses across the island or a taxi into the mountains for walking, if you don’t hire a car. As most guests are out for the day, we found it very peaceful during the days we stayed in the hotel and lounged by the pool. Some of the service I’d describe as rustic but there were some hospitality superstars on the team as well, particular shout out to Lizy in Front Office and Corina in the animations team, both were amazing and really cared about guests having a great holiday. The food was really good, though the buffet could get busy at times, the kitchen staff made a good stab at keeping up with demand. The menus at the poolside and a la Carte restaurants were a little odd and could do with a rethink (no obvious starters at Lafiitte) but they did provide a complimentary amuse bouche as a starter which was very nice and the food was also good. Housekeeping a bit hit and miss (they didn’t always replenish tea, and there’s no milk to be had with tea either). But we items such as tea, soap, shower cap delivered to the room without any fuss and we really do not have any complaints. Thank you for a great stay and a particularly memorable New Years Eve - what a party, we really had a wonderful time!

I left with mixed feelings about the Bancal Hotel. We came to stay as our partners were rowing the Atlantic as part of the Worlds Toughest Row Atlantic Challenge 2024. The hotel is only about 6 months old (note that Google maps will take you to the old location which is much closer to San Sebastián than the new hotel). From a distance it looks like a vast concrete military base. The whole hotel is pretty much concrete... there has however been alot of very lovely planting which will increasingly improve the vista as it matures. There are swimming pools on most levels and they have been done beautifully. The hotel wasn't very busy when we went and there were sufficient loungers.. in the busiest times I would be less sure. Food: We ate in the buffet most nights and the food on the whole was good for buffet food. Note that if you get there half an hour before closing choices will start to run out. Lunch down by the lower swimming pool was very tasty. Gym: Small but new gym which had all the things I needed.. if you are after very heavy weights it might be a bit lacking Yoga Some friends did the morning yoga and said it was excellent Wellness Spa One thing that is fairly well hidden both on the website and when booking is that the indoor pool and spa is extra. For hotel guests it is 25 euros per visit and has to be pre-booked. It has been done beautifully and was a nice way to spend an hour. Rooms The design of the corridors makes you feel like you are entering some kind of space pod..the rooms themselves are as you would expect and the beds are comfortable. Some annoying design features... the smoke alarms are over the bed and flash during the night, the loo and shower are screened with glass only (frosted at the relevant points) but if you are travelling with friends or a new partner you feel fairly exposed using them. Some of the smaller things that make up a good hotel are missing like tissues. Room cleaning was hit and miss... note if you leave any electronics on the bed it won't be made. Tea and coffee's were not always replenished, dirty mugs not replaced with clean . on some occasions the bathroom area wasn't cleaned. The TV's don't have an English setting .. at one point at about 11pm all the tv's received a message which caused them to turn on.. we couldn't read the message so just turned the tv off.. so it popped back on again 5 minutes later. Eventually we unplugged the TV (which also meant the wake up call wouldn't work).. apparently if we had accepted the message it would have stopped but we couldn't read that. Service You very much get the feel that this hotel is still in training mode.. the staff are incredibly friendly and very keen to please but on a number of occasions when we raised issues we were almost argued against instead of just receiving an apology and a fix. Location As mentioned before it is not as close to town as the old hotel. We would run down to town in the morning but it is not somewhere you wo

Called a Hotel and Spa but be aware you have to pay an extra 25 euros per person for the spa which is not mentioned on the website. Weather is cloudy and not warm so we were looking forward to a few hours in the spa and sauna.. but not prepared to pay 50 euros when we have already paid over 200 euros for the room . Missing a trick here.. the hotel is almost brand new and virtually empty.. it is misleading calling it Hotel and Spa when the spa is not included in the price.

We visited this hotel from 15th - 22nd November. It is a long journey flying to Tenerife South then coach to the port, ferry and coach again to the hotel. The rooms are set in tiers in the hillside. Our room was 509. It was quite large with a terrace. One tiny piece of soap and no flannels supplied. Toilet paper small squares in container attached to the wall. The room was “serviced” each day but this involved clean towels if you left them in a specific place, a quick wipe of the sinks and toilet. The sheets were not changed during the week and the floor was not cleaned all week, neither were the corridors to the rooms meaning the tiling was dusty with footprints. Electronic bracelets open the room doors. The staff are very under trained and there are too few of them. Many speak very little English. They are slow to clear restaurant tables which results in queues. The quality and choice of food is poor and not replenished quickly enough often cold. The pools are very clean but chilly. The pool towels are not fluffy but a sort of bedspread material. The entertainment is poor too. The show bar was closed all week. Football was shown in the main bar most nights. The staff need more training on serving drinks. An inch of wine is not a “drink” and like Oliver Twist I had to ask for more. If you want a very quiet hotel that is very isolated it’s fine but there is very little to do. We took a taxi into the town (the bus wasn’t running). We had lunch in the main square which was very nice. We won’t be returning.

The hotel is new and contemporary, very modern and clean. The staff do their very best to attend to you and try hard to please you. The interior and areas around the hotel are stunning. Sadly these are the only good things I can report about the hotel. I have to give praise to the waiter Emanuel who was exceptional. All the other staff were also very pleasant and wanted to make you happy. Now the bad points that Tui and Bancal need to address based in the fact we paid for a luxury spa hotel with a list of amenities that were unavailable. With Tui's description and what we actually found in reality I have never felt so misled in my 39 years of travel. The hotel is sold on the basis you have a choice of restaurants and bars to use and you can visit beaches within minutes either on foot or by bus or car and that San Sebastián centre is close You are told you can hire a car to see the beautiful Island or get a taxi into the town for eating out etc. The Hotel is sold on a bed and breakfast basis with the vision of travel around the Island enjoying the spa and multiple bars and restaurants. The truth: To walk to San Sebastian be prepared not to be able to move the next day and pay over the odds to get a taxi back. One restaurant operates each day for breakfast and dinner - that is it. The food is not warm and very repetitive. Tables are not cleared , food runs out quickly , large queue's form before you enter the restaurant and staff are flustered and fed up. Often the Managers have to start clearing plates away. This restaurant is the only one where meals are included although if your on bed and breakfast then your stuck with no choice as you can't eat anywhere else. You can't even buy a packet of crisps or a bottle of beer anywhere. You are encouraged to book in online , which is not an easy process and are told this will save time when you check in. When you arrive hardly anyone has bothered with online check in and so you join the long que and end up waiting half an hour while those who have not checked in online take ages talking to staff and moan when you try to explain you have checked in by advance as recommended by the hotel. The staff seem to agree with these people which really makes you feel "why do I bother". You are given the impression by Tui that you can get a bus , taxi or hire a car to see lovely beaches of fine sand that are suitable for kids within a walk or drive well ... no buses run from the hotel , to walk to town is a 6km walk with no pavements , taxi's stop running at 10pm and prices range from 10 to 20 euro's - a complete rip off. We had major problems hiring a car and when we did we were not told a price and were given an old car full of scratches. To obtain the car I had to make a formal compliant to Tui to be told the Island had ran out of hire cars. After my complaint I manged to get a car thankfully. The sunbeds were all taken on a few warm days and so we had nowhere to sit out , on cooler days it was not an i