Bancal Hotel and Spa

We have just returned from a week at this wonderful peaceful hotel, although this may change as the hotel becomes more popular. The hotel and rooms were spotlessly clean, as would be expected of a new hotel. Rooms were very spacious and had great views of the sea. The hotel has lots of nice areas to sit, each area having pools and bars serving snacks or food during the day, which was of good quality and inexpensive. At breakfast and dinner there was a great choice, the only improvement could be a better choice of non-alcoholic drinks and coffee in the restaurant in the evening. The Staff were all great, with a shout out to Lizzy who was very knowledgeable about places to visit and getting around the island. Also Pryia who entertained us with her knowledge of the prickly Pears! We hired a car for 2 days, which I think is the best way to see the island. The majority of roads are great and the cost of hire was reasonable. A couple of points which some may find annoying: Firstly the hotel is not an easy walking distance from the town if you are not fit, and the bus service from the hotel is not great. Secondly, the weather was great while we were there, which meant we drank a lot of water. However, as the tap water is not drinkable we tried to keep the glass bottles provided topped up. This was a challenge, as other than at breakfast the hotel bars were the only place to fill up and they wanted to charge 2 Euros for this. We would advise to buy water and take it to the hotel, which goes against the eco policy of the hotel which I assume is to cut down on the use of plastics. The hotel need to overcome this by providing free drinking water when requested, and if at the pool this could be in the form of a reusable plastic glasses which they use for alcoholic drinks when by the pool. We hope that the water situation improves before our next visit, which we hope will be next year.

We have just returned from an 11 night stay at the beautiful Bancal hotel. The hotel is ultra modern with a feeling of "Grand Designs" about it. It is cleverly integrated into the hillside above San Sebastien and looks impressive as you arrive. We were greeted by very friendly and professional reception staff who soon had us on our way to our room. We had booked in online to save time and it is well worth doing. Our room was spacious and very comfortable with everything we needed. Towels, bedding and fittings are all of a very high standard as are the toiletries. The hotel has a very green and environmentally friendly agenda. There are lots of lighting options in the room for comfort and a large satellite TV with English channels. Outside we had a small patio which we used every day. All rooms have sea views and we could watch the sun rise over Mount Teide. We used the buffet restaurant for breakfast and dinner each day and the food was excellent with good choices and constant replenishment throughout service. There's a live cooking station at both meals so you have extra choices of meat and fish. We were never disappointed! Drink prices were reasonable. The dining room is nicely laid out so you have plenty of space around you whilst eating which is really good ..In fact the whole hotel has a feeling of spaciousness and calm in every area. The pools are superb and watched over constantly by the young guards. Infinity pools are really impressive. Every member of staff we encountered in all areas was kind friendly and helpful even though we spoke very little Spanish! When we needed some help with a medical problem, reception were quick to point us in the right direction and order transport so thank you all. The hotel initially looks a little isolated but it really isn't. There is a bus stop right outside and it costs 1Euro to get to the capital by bus (or 10Euro by taxi) so don't be put off by that. One improvement I would suggest would be to have more drinking water stations around the hotel, especially for out of hours use. We had to plan our water usage ahead which shouldn't be necessary. Thank you Bancal, we hope to return and see you again one day.

Outstanding in every respect. The Bancal Hotel & Spa is as oasis of peace. The pools are amazing, with 2 infinity pools, 2 children’s pool and a large pool. There’s also a spa with a pool, sauna and other features. The food was very good, with salads and breakfast specials served in small single portion dishes, a good selection of salad, charcuterie, cheese and fruit, a range of pasta, rice, meat, fish and other hot options and amazing desserts. The hotel put on live music in the bar most nights. There’s also a team offering activities for children and adults. A big ‘thank you’ from me for the stretch, meditation, functional fitness and other classes. The hotel has an emphasis on sustainability, there’s no use of single use plastic, water is recycled and there are extensive areas of solar panel. The toiletries are environmentally friendly and even the key cards are wooden and not plastic. The hotel is growing its own herbs. It makes good use of local produce and will increase this in the future. The hotel itself was built on the foundations of a previous, unfinished building and makes extensive use of local materials to reflect traditional architecture. What could be better? It would be good to see more local staff as the team were very international. Training apprentices would offer employment and skills to local people. It would be nice to have electric bicycles on offer as a sustainable form of transport alongside the charging points for electric vehicles. The advertising focuses on yoga but this was not offered at the time of my visit. The Bancal is a new hotel, some some teething problems were to be expected. These were minor and I thoroughly enjoyed my time at The Bancal.

The architecture is amazing; the creators put a lot of thoughts into this project. Amazing landscape and views; spectacular spa; great pools; rooms are very roomy with great balconies. Staff is amazing! The ferry makes it very easy to get there from Tenerife.

I so much wanted to love the Bancal Hotel and Spa. I arrived yesterday. First impressions were great. Architecturally the hotel is superb, the pools amazing, the atmosphere calm and relaxing. Food at dinner was good, although the choice was somewhat limited due to low guest numbers. I appreciate the use of local resources and sustainable ethos of the hotel, although I have concerns about their use of water, particularly for the swimming pools. I appreciate that things may not go smoothly during the first few weeks of opening. However, this morning has been a nightmare. I choose the hotel partly because an activities programme was advertised, in particular yoga, with a yoga studio on site. The guide on screen in my room stated that there would be a Pilates class at 9.30. At breakfast, I noticed that the class was no longer listed. I asked at reception and they told me to go and ask at the spa, which they said opened at 9.00. At 9.20 I went to the spa. It’s closed until 10. I walked around the area and saw what looked like like a gym studio on the lower floor. I got in the elevator to go down to it. The elevator doors closed, lights went off and I was stuck in the darkness for a few minutes. To say I’m upset and shaken would be an understatement. I’m currently in tears and thinking of finding a different hotel.

Establecimiento de lujo, donde pudimos descansar y disfrutar de las comodidades de este Hotel, nos encantó todo desde el desayuno muy variado y con muchas opciones hasta la cena en el restaurante, así como de las piscinas que había , el personal es muy amable y muy atento, nos gustaría volver para estar más tiempo para disfrutar de otra manera de sus instalaciones, ya que esta vez fuimos de rebote y casi no tuvimos tiempo.

Este hotel es una maravilla. La ubicación es incríble, muy cerca del centro pero a su vez en un encalve mágico con vistas al mar y al Teide en plena naturaleza. Las instalaciones son de película. Tiene varias piscinas y ninguna de ellas masificadas. Mi preferida la infinity con vistas al Teide y el bar cerca :D. Nos trataron genial durante toda la estancia y los niños se lo pasaron genial ya que tienen una animación con un personal que cautiva a cualquiera. Hicieron de todo. Muy recomendable para ir tanto en familia como en pareja, incluso a trabajar, yo me inspiré mucho cuando saqué ratitos en la pisci para currar un rato. Recomiendo pasar por el spa, yo me hice un masaje además que me dejó nueva y por la sala de juegos y el gimnasio :) Gracias de corazón

Un gran descubrimiento ,El personal ,los servicios y las instalaciones un 10 ,la poca variedad de comida y con una carta tan pequeña con varios faltantes de platos hace que te aburras de comer allí y tengas que salir fuera ,por lo demás un lujo Gracias

Hemos disfrutado los niños y yo de unos días de descanso y disfrute en un hotel original en su diseño, con todas las comodidades y una atención cercana por parte del todo el personal. Un planteamiento de instalación hotelera con consciencia ambiental, con un diseño resiliente, pensando en la reducción y control del gasto energético, de mantenimiento y de los recursos hídricos, tan escaso en nuestras islas, con un diseño de vegetación adecuada a la zona climática, que ha de ser valorado muy positivamente. No dudaría en repetir si se nos diera la oportunidad, por la Tranquilidad, Cercanía, Elegancia y Calidad.