Villa Blanca Cloud Forest Hotel & Retreat

Lovely location and excellent staff all so friendly and helpful. Some lovely facilities like the bar and lounge area, even what looked like a fantastic cinema room which we didn’t use but overall slightly tried. The food was good from a fairly long menu, which is the same for lunch and dinner. Great large en-suite bedroom but whilst the fire place is a nice idea the wood is too damp and the whirlpool bath a great idea but not with cold water. The guided nature walk was excellent, we learnt and saw so much with the very knowledgeable guide.

To start with the positive: the staff is incredibly friendly, helpful and well-trained but the hotel itself needs serious work. It rained and misted without interruption (it’s after all a CLOUD hotel) making everything damp. We stayed in the Presidential Suite which has been newly and well-renovated. Spacious, anttractiv and well-equipped- which it should be for $400-600 a night. The fireplace is- great if only the wood were dry. We had no hot water for 2 days because, even after asking someone to come fix it, no one told us that you have to adjust the shower “just so”. That was the management’s fault, probably not the staff. The facilities are pretty run down. The dining room is dark and anything but inviting. The food is simple and starchy and pretty heavy. All in all more a backpacker try hotel than a Villa.

I genuinely cannot say enough wonderful things about Villa Blanca Cloud Forest Hotel + Retreat. My company chose this space to host a retreat for 19 people from around the world. Prior to even setting foot at Villa Blanca I worked with Karol, who has been a joy to work with! Her and her team are not only professional, but also incredibly genuine and are happy to help with whatever you need. Their attention to the smallest detail and their customer service is top notch - they treat every guest like royalty, and their positivity and happiness is unparalleled. The grounds and space are also flawlessly maintained, and the rooms and spaces are clean and beautiful. They take time to cater to the guests needs and have walking trails, a dairy farm, a beautiful chapel, and other tours you can do if you book ahead. I have no doubt that my company will be back to host further retreats in this lovely space. A special thanks to Karol, Ana, Nicholas, Ericka, Yos, Kevin, Alejandro, and Dona Xinia for their wonderful support and positivity and joy - thank you for making our retreat such a special memory!

This place is Paradise and the state exceeded all expectations. Everyone was wonderful and so helpful. They took care of everything and made me feel very welcome. The accommodations were exceptional. Love the cozy room and sleeping in the quiet comfort of the forest. The tours were first rate was very knowledgeable, friendly and professional guides. This is a place you will hate to leave and can’t wait to return. Thank you for such a wonderful stay

A beautiful place, an amazing forest…. but unfortunately the hotel needs significant refurbishing. Also, the hospitality part could be improved, with minimal service (no room service at all, room cleaned every 2 days….ect….) One super important point: the restaurant staff is really great. Marco, our waiter was very elegant, professional, kind and thoughtful. That contributes highly to make of the restaurant a very positive experience, despite a rather limited menu (and wine - only one or two bottles of red left on a list of 5 or 6) Jose, our guide, was amazing. He talks to the birds!!! The spa is a DISASTER and should be avoided. The masseuse who dispensed our massage was not trained and not happy to do her job. That’s pretty bad for a hotel & spa branding. So all in all, a mixed feeling - some very strong points, some very weak. Just making the hospitality and spa parts more professional would go a very long way.

Joss has a wealth of knowledge about plants and the forest and a lovely calm demeanor. She was a wonderful guide on a mindfulness experience in the forest and also showed us how to make fresh tea. Thank you Joss!