Royal Caribbean Resort

This hotel is a case of gross property neglect. We dont require much for travel, and the basic needs are safety and cleanliness. This place failed at both. Dont know where to start, so Ill just go by features: Rooms: straight out of the last century, with heavy wooden furniture and rusted insides. The bedding looked like it was obtained from a donation bin, with mallard duck themed quilts and sheets that came out of the boxspring with the slightest movement. The mattresses had rusty wires sticking out, and I think the larger mattress was no bigger than a full. The shower rod was so RUSTED we could not put our bathing suits up to dry as they would snag on the peels of paint or stain with rust. Water pressure and wifi was awful. The bathroom had only one working lightbulb (out of the three in the bathroom) that died during our stay. There is a set of dishes for two only and a fridge. The TV didnt work, but we didnt care about that. We paid the extra charge for a beachfront cabana, which was so horribly maintained that I would hate to see the rest of them. There is no phone in the room, so if you need the front desk you have to walk over. Housekeeping: spotty at best. Our room was not cleaned every day, and the cabanas get sandy very quickly. BEACH: there is none. Its a water wall flanked by two crumbling docks with ill maintained slippery stairs that lead to a somewhat walkable water. you enter into knee deep water which does not get deeper. The part of the beach closer to the water is downright disguisting- discarded garbage, plastic, remnants of shoes, rocky and no sand. the beach in the property photos is the first ten meters close to the cabanas, filled with sand and wooden beach chairs. The part close to the water wall looks like a crumbling construction site, with large rocks, areas of slippery mud and garbage. When we asked the front desk about a beach they pointed us to the beach club south of the property, but the water here is knee level at the deepest. The nearest walk in beach is at Alaia or steps at Victoria house (waist deep) Pool: Cement slab painted blue, with large areas of peeling. Property/ gardens: lots of foliage which was pretty, with friendly lounging iguanas. But... none of the coconut trees are denutted, resulting in huge skull crushing coconuts randomly dropping on the passageways, and in our case, right in front of our chair in front of the cabana. I was two feet away from a coconut that landed from full height. Had that thing made contact I would have been in a hospital. Front desk: very limited bankers hours. there are two people here, but for some reason they cannot alternate lunch breaks so from 12-1 the office is closed. Food: get a cart and shop before coming here. You will be limited to Toast, which has lots of drinks and a bar menu. OK for 1-2 times, but it gets boring quickly. We didnt try breakfast here, not sure if it is served. Loud live music from here will keep you up at night

Phenomenal staff, great accomodations and the best beach that we have stayed on! We traveled with 15 family members and a toddler. The staff were extremly helpful with everything that we asked. Danna at the front desk was fantastic and accomodating. The villas were well equiped and gave all of us the privacy that we needed to enjoy our stay. My favorite place was drinking a frozen drink in a lounger, under a palapa, with a good book and the surf. It doent get any better than that. Lee in reservations made the whole thing work by coordinating our arrival dates and helping us extend our stay when we needed it. I would give 6 stars if possible!

Great Quite large casual property, away from San Pedro city center with an easy safe golf cart ride to anywhere...carts available for rent, nice pool, great bar with nightly activities. I highly recommend this place and will stay here again next time...