MS Milenium Monterrey, Curio Collection by Hilton

Nos hospedamos el año pasado y regresamos nuevamente, encontramos los mismos detalles de la última vez. La persona a cargo del área de alberca no sabía dar información general, no había máquinas de hielo en cada piso y más de una vez solicitamos asistencia a recepción y nunca respondían los teléfonos. Directamente en recepción el personal fue muy atento, igualmente camaristas y felicitaciones especiales a un señor mayor que nos llevó a la habitación una cuna para nuestra bebé, fue muy amable y servicial.

Muy bonito el lugar y muy buen servicio, la limpieza es muy buena y la verdad pase un rato muy agradable

This hotel has a good restaurant, but, the 3 times I've stayed there, it gets packed. This last time, we decided to have all my meals someplace else. Otherwise, it's a nice hotel in a very nice area.

Stay for business. The hotel is nice and the staff were great and friendly. The rooms are feeling a little dated but not too bad.

Enjoying going back to this hotel while staying in San Pedro. Superior customer service and comfortable and clean rooms. Manuel from 9th floor level always takes great care of me and other guests.

The jacuzzi is out of service now and for the next 2 months according to the manager. The pool heater ia not working neither. The pool area is very dirty. The steam needs maintenance

I selected this particular property because it carries the Hilton name. I’ve never been disappointed by a Hilton hotel until now. This property is old and run down. As soon as I walked in the lobby felt warm. There are automatic glass doors and people go in and out constantly. The right thing to do would be to have the air curtains by the doors on, they were off. It was warm and humid. The hallways were also warm, the elevators were hot, no ventilation what so ever. The rooms were somewhat clean except you can tell that it was old. You could tell the bathroom had been remodeled except that they kept the old faucet. It was a modern rectangle shaped sink and had one of those old short faucet, making it difficult to wash your face and brush your teeth. There was a small fridge in the room but wouldn’t cool anything. There was no microwave, only a coffee maker. Room cleaning was good, but they would not leave plenty of towels, nor complimentary waters. Only one bottled water per room. I went down to the lobby to see if I could get more water from the front desk. There were 2 attendants, who were helping other guests so I went to the bar area. I asked a gentleman named Tony if there was a snack bar in the hotel. He asked what I needed and I told him I needed water and maybe some snacks. He gave me 3 bottled waters from the front desk and offered to go to the convenience store for me and get whatever I needed. I took him up on it, he was the best part of the stay

Everything was nice, my wife had an issued with the water faucet, i contacted the service desk and maintenance was up checking it before i could said parangaritutirimicuaro. Really happy with the place and service only downside was the pool was down for maintenance and they said it had been like that for several weeks.