Noi Casa Atacama

We booked a suite which proved to be a very comfortable room, plenty of space and an extremely comfortable bed. The shower room was spacious with an overhead shower that could convert to detachable. The suite came with outs own balcony leading on to the hotel swimming pool. All the buildings are in a colour scheme that fits perfectly with the surrounding desert We ate in the hotel restaurant several times, and all meals were very well prepared and tasty. The staff were extremely helpful, and although not always proficient in English were keen to communicate. As with travelling in the rest of Chile, it is helpful to at least know some basic Spanish

A very comfortable place close to Caracoles Street, the hot spot where everything happens. The rooms are spacious and I'm sure you'll be comfortable relaxing by the pool (which by the way is smaller than in the pictures) after a day of adventures. We stayed at the very back of the property, which I loved because it was more private. I definitely recommend NOI Casa Atacama, great location, great staff, good food, all the boxes checked.

We had a very good experience, very friendly staff, good facilities and a very good location. I would choose this hotel again

Great place to stay, very cozy and quiet. Service and staff were very kind. Our overall rating would be about a 4.6 out of 5. The food at the restaurant is great. In terms of minor details, we didn't like that the bathroom and shower did not have separate doors. They are connected, but does't feel very private. Water gets out of the shower since there is no shower door. Lighting inside the rooms was also quite low. There were saunas and hot tubs, but the saunas were not on when we tried to use them, and the sauna was cold. Other than those minor details, the place is very nice and recommendable. The premium room has a hot tub inside and it is a wonderful experience. It is in a very central location, close to the Main Street of the pueblo.

The service is poor, and despite communicating my arrival and excursion departure times, the room was not ready. We had to open our suitcase in the lobby and change in the restaurant's restroom. I witnessed similar situations with other guests on different days. This might be acceptable for a hostel, but not for this hotel. It's evident that the hotel is in need of renovation. The hotel relies on its reputation and doesn't make any effort to improve.

The front desk staff are friendly but don’t fully explain the basis of ones stay. We were HB and you either have a choice of their 3 course fixed menu or you can take the wider menu and have a credit against your meal cost, the latter a far better option. We only realised when we took lunch on our third day and were handed the menu we had had for the last two evenings. Housekeeping is excellent, room was always remade well and turned down at night. However this is not a 5* hotel and given we paid effectively $600 per night genuinely overpriced. I would not stay here again but that is both because the value offer is sub par for what it is and there are plenty of other hotels in the area and also because they genuinely do not understand customer service. Also the pool area is tiny with very few beds around it so for the few hours you may have when not on tours you really don’t have anywhere to relax aside from your room. There is a nice outdoor dining seating area but only one table has shade at lunch. They do offer breakfast bags if your tour starts before they do which was good and they also have bikes you can use if you want to explore on wheels. Walkable to the main area of town in 5-10 minutes, location good. Be careful as you cannot pay by US$ debit card (Revolut, Monzo cards not accepted), the T&Cs at the time of booking sent by the hotel stated that ‘at the time of check in a credit card will be requested as a guarantee or another method of payment’ this is not an issue and is standard and I gave a credit card. Also their T&Cs stated ‘the national sales tax (19%) may be charged at check out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP) and present a valid passport along with the migration card that they received upon arrival int eh country at check in’. So where does this state that you cannot on check out use a debit card in US$ which is accepted universally across all of Chile, it does not state this anywhere. When checking out and presented with my hotel bill I was asked to pay in US$ ($2436.43) for our 4 night stay. I handed over my debit card and the front desk lady tried to take payment but said that a debit card in US$ would not work! She then told me that I could pay in Chilean pesos. So I converted the US$ to Chilean Pesos in front of her on my debit card (incurring fx charges) and then once I represented the card she then told me that I would now have to add 19%, where in their T&Cs is that stated!! So having been told that the T&Cs were actually incorrect and now having incurred over $50 of foreign exchange charges for no reason, I then paid using a credit card which has its’ standard fx charges. Yet NOI hotel T&Cs are not accurate. I raised a complaint via an email and it took over a week for the hotel to come back and not acce