Casa No Name Small Luxury Hotel

Very well impressed by this cozy hotel in the enter of San Miguel. The staff was extremely helpful and gentle, the bedroom great and the rooftop has a small charming pool + a bar. The interiors are very well decorated. I’d definitely stay there again!

I hardly ever write hotel reviews but this place was so bad that travellers need to be warned. First of all this is not a boutique hotel (let alone a 4/5 star one as advertised), there’s barely any staff available other than a receptionist. Barely any food offering either. As other travellers noted, the check-in process is a mess, I was chased more than five times before even arriving to sign a credit card authorisation form after I had already been charged for the whole stay. I was travelling at the time without access to a printer but I was told my booking could not be “confirmed and guaranteed” without the form so I was unsure till I got to the place whether I would have a room despite having paid in full. The place is tiny and I’m not talking boutique tiny, just small and badly kept. It also looks much better in pictures than in real life. No soundproofing in rooms so all the noise comes in from the terrace and rooftop making it impossible to rest. Was meant to be given upgrade (rooms were available online) and welcome amenities but received nothing, other than a sad “fruit platter” made up of two apples. Dirty rug in the room. The whole place (staff included) feels unwelcoming and stingy. There’s prices on everything in the room, breakfast is pitiful (just some coffee tea and bread). There is no service and bad management attitude shows they do not care either. There are a million lovely hotels in San Miguel, so do yourself a favour and stay somewhere else.

There is a reason they give you earplugs, without them you won’t sleep…do not pay the big bucks for lame excuses from the front desk like the mayor owns the disco or San Miguel is a noisy place…totally unacceptable