Decameron San Luis - All Inclusive

Never again. What is represented in pictures and web page is entirely different from reality. Poor booking experience with miss informed staff, low quality accommodation, old infrastructure, poor maintenance and below average food. Reserved in Mar Azul hotel but got sent to San Luis due to air-co not being available in a full block (they tried to make us stay with fans only). Only rescuable experience was the interaction with the staff which was extremely friendly and understanding.

This place has absolute horrible service. Food is awful at the buffet, you have to be up at 7 in the morning to make a reservation at the probably terrible restaurant they have but don’t expect it when you arrive because you have to wait till 3 to check in. Besides all of that the reason for this complaint is due to the bar tender serving some old lady who cuts in front of a line that formed in front of the bar (near the tennis court - Juan Carlos is apparently his name) I rarely attend all inclusive resorts and this is probably why - terrible service. Hope I save you from wasting your money and vacation time - book somewhere else if you’re going to San Andrés.

Check in There is no in advance Chek in, the personnel at the lobby desk are not helpful in resolving issues with the registration. In our case we paid for transportation from and to the airport through the hotel website. However the person at the desk said that the transportation did show up in the registration and that he can't do anything. When asked for the activities of the hotel (it is an "all inclusive" ) the same person at the lobby desk said that he does not anything about shows or presentations. Arriving early is a waste of time unless you would like to pay extra for using the hotel venues until the registration time (3pm). If you decided to come to this hotel, you are better off by paying the taxi a the airport (about $35000 COP or $9 USD) . Booking transportation through the hotel will cost you two or three times that). Wifi It is recommended to buy a local sim card, wifi is basically non existing in this hotel. It only extents about 30 ft from the lobby area. No wifi in the rooms and the quality of the connection is extremely poor. Pools There are three pools two of them are very small, about 30ft x 25ft, at the time of our registration one of them was "in maintenance " , however, there were people swimming in it without restrictions. Pools are in fair condition, maintenance signs show the decay in this hotel. Restaurants There is a buffet restaurant and a Japanese specialty restaurant. Reservations are required for the latter, the reservation is easy through the hotel website. This hotel is more than 30 years old. The buffet restaurant is antiquated. Service is good in general. However, we found ants in the desserts and the overall quality of the meals is fair. Rooms Room size is small for a family of three. (~12ft x 20ft) At the time of our visit, many of the rooms didn't have air conditioning! , however they were assigned to new travelers. There are no  A/C controls in the room. There is no coffee or tea kettles, no enough towels. (Should ask for them in the reception). Water in the island is not for drinking! .water pressure in the shower is good. Beach After the latest hurricane in 2019,  the beach in front of the hotel was eroded. There is no more than 30 to 40 ft of Beach front and a main street shall be crossed from the hotel to get to the beach. Beware of the sanitary conditions of the coconut drink stand in front of the hotel. Covid 19 There are several sanitizer stations in the hotel, however some are damaged or the sanitizer bottle have residues glued to the stations which make them look dirty. The hotel do hard cleaning of the pool deck every night. General Conditions Overall,  Decameron San Luis is an outdated "all inclusive " hotel. The maintenance is poor and it is in a state of general decay. Pools, restaurants,  lobby,  corridors, etc are not inviting.The service is poor with a few exceptions. The hotel is very small compared with the "all inclusive " standards in the Caribbean. "Yo

Hotel is dirty, rooms are dirty, staff is rude, food is OK, don’t go to this place. You will get rush out of the restaurants. They’re is no beach. No transportation between hotels anymore. Unable to make reservations for restaurants. Entertainment is OK

Excelente servicio aunque el funcionario Randy Julio Mozo que nos recibe en el hotel decameron san Luis en recepción la atención muy desagradable habla como regañando no solo fue con nosotros si no con los demás visitantes al tal punto que nos dijo que nos iba entregar las habitaciones a las 5:30 pm, cuando a las 3:00 pm ya estaban disponible de entrada indisponen desde el inicio de paseo. Pero de lo contrarios los demás funcionarios, instalación y tratos no hay queja ninguna excelente 10 de 10. También opino que en la zona de alimentación hubiera aire acondicionado como lo tienen los otros hoteles decameron

No nos cambiaron las toallas en tres días. El baño tenía escape y al solicitar que hicieran la limpieza el encargado de la limpieza se enojó y nos insultó, adicional a eso comentó lo sucedido con los demás huéspedes y los empleados culpándonos por lo sucedido. De esta manera se vulneró el derecho al buen nombre y a la privacidad de nuestra familia. La encargada de recepción se negó a darme el nombre del encargado del aseo y adicionalmente no quería darme la bitácora para interponer la queja. Fue una mala experiencia, no recomiendo ir a ese hotel.