TreeCasa Hotel & Resort Nicaragua

As a family of three, including our 8-year-old child, we were eagerly looking forward to a peaceful and rejuvenating stay at Treecasa Resort in San Juan Del Sur, Nicaragua. Both my partner and I are holistic health practitioners, and we specifically chose Treecasa because of its promise to help guests "Reconnect with Nature & Rejuvenate your soul." Unfortunately, our experience was the complete opposite of this description, and we left feeling exhausted, frustrated, and deeply disappointed. Uncomfortably Loud and Unrelaxing Atmosphere. From the moment we arrived, it became clear that the reality of Treecasa was far from what we had anticipated. The music by the pool was blaring at a very high volume, which only got louder as the day went on. While we had expected a tranquil environment, what we encountered felt more like a party scene. To make matters worse, the pool area, which had been advertised as a quiet retreat, was opened to the public after noon, becoming increasingly crowded with visitors from the nearby towns. The atmosphere was overwhelming, especially with the loud music continuing all day. The Nightmare of Nighttime Noise The worst part of our stay came after dinner. On Friday night, a rave-style party erupted at the resort, lasting from 8:30 pm until 12:30 am. The noise was unbearable, making it impossible for any of us to sleep, especially our young child, who cried for hours because of the disturbance. What was most upsetting was that we were never informed of this event when we booked the resort. Instead, we received a brief message just before the party began, inviting all guests to join in. We were left feeling blindsided and helpless. Flooding in the Room As if the noise wasn’t enough, at 1 am, a heavy rainstorm hit, and the roof of our room was not equipped to handle the downpour. In a matter of minutes, our son’s bed was completely soaked, and water was flooding the floor around the room. When we spoke to the staff the following morning, they assured us that the loud music wouldn’t happen again, which gave us some hope. But unfortunately, it did—on both Saturday and Sunday nights, the music blared again from midnight until 4 am, and once again, rain caused flooding in our room. Poor Customer Service and Unacceptable Compensation When we raised these issues with the staff, we were told that the resort was fully booked and no other rooms were available. The only alternative they offered was a room located even closer to the source of the loud music. After speaking with the manager, we were given what they called a "token of appreciation"—a free dessert at the restaurant. This, understandably, felt like an insult given the severity of the issues we faced. We requested a refund for the discomfort and inconvenience, but after hours of back-and-forth, they offered us a meager discount for one night of our four-night stay. A Formerly Peaceful Resort Turned Into a Party Destination From what we gathered from other families

The room was gorgeous and large, the staff were super friendly and accommodating. I felt like I was staying in a fancy tree house. The food was delicious especially the carrot cake and burger were my favorites. I would definitely stay again.

I stayed at TreeCasa Hotel & Resort and, unfortunately, my experience did not live up to the expectations set by their advertising. The buffet breakfast was particularly disappointing—you pay for it, but you’re only allowed to go through the buffet once. To make matters worse, they send someone to watch over your table, which felt awkward, uncomfortable, and honestly, very cheap for a place that markets itself as a resort. The receptionist was unwelcoming and seemed more preoccupied with his cellphone than with assisting guests, giving the impression that customer service is not a priority. Additionally, while the resort advertises amenities like horseback riding and spa massages, neither of these were available during my stay. Apparently, they require advance booking so they can bring someone from the city, which was inconvenient and misleading. Overall, the place felt more like a fancy pool hangout rather than a genuine resort experience. It’s more of a tourist trap than a relaxing getaway. I wouldn’t recommend it unless you’re just looking for a pool day.

This place was so enchanting. It's surrounded by lush nature and just put together so well. It is luxurious, well serviced while also being close with nature. The staff was incredibly kind and accommodating. The free shuttle service to town was so helpful and amazing, as well as they're private beach. May be my favorite place I've EVER stayed.

Peaceful with beautiful surroundings and rooms. Excellent staff and food highly recommended. TC has multiple pool horseback riding bikes hiking trails and thier own organic garden. A free shuttle is available into SJDS on a beautiful new scenic road.

We were there last week and this was the best experience we had out of our whole trip. We went to both Nicaragua and Costa Rica and stayed at 3 separate hotel and resorts and this was far the best one. We loved it. Excellent service, food (they have their own garden), massages, private beach, etc. And the place itself was beautiful. I was born in Nicaragua and I was so surprised that we had such a beautiful resort that I am proud to recommend to friends and family. My family and I have traveled to Europe, Africa and Asia and this was perhaps one of the most beautiful resorts we've seen. The way the natural landscape was incorporated to the design of the resort is just exquisite. My husband and I loved it so much we want to inquire about purchasing a home within resort grounds.