La Luz Beach Resort

BEACH FRONT – Really nice! The beach is kid-friendly. The shore isn’t too far out and the waves aren’t too strong either. However…. ROOM – The room was comfortable, but one of the air conditioning units (Kamagong - F) was already old. Because of its age, it struggled to cool the room. The showers and cabinets were also old—actually, almost everything inside the room was outdated. FOOD – Breakfast took way too long to be served. By the time it arrived, the food was already cold. As for dinner, the portions were generous, but the taste? Just okay. STAFF – We noticed that most of the staff did not warmly greet the guests. While we understand that everyone can have off days, a welcoming demeanor is a key part of the hospitality experience. Unfortunately, many of the staff appeared disengaged and lacked the warmth typically expected in guest services. A simple smile or friendly greeting would have made a big difference in creating a more pleasant and inviting atmosphere. FACILITIES – There have been some renovations and upgrades, but it’s very obvious that the resort is old. Instead of maintaining the charm of the original facilities/amenities, it feels like they were neglected. OVERALL — If you had visited this resort a few years ago, you would likely agree that it was much better back then. Unfortunately, it no longer lives up to the same standard. Given the current condition of the facilities and the overall guest experience, the high rates no longer feel justified. It's disappointing, especially considering the premium pricing.

It was a company outing—3 days and 2 nights with about 40 pax. It would have been appropriate if the resort had informed us beforehand that there was ongoing construction. The rooms assigned to us were right next to a massive construction site. Perhaps there were other rooms available farther away? Who knows—but this was definitely annoying. To make matters worse, there was no warning or notice to our group about an electricity issue. Our second day was constantly disrupted by brownouts throughout the day. Not a single word from the management—no explanation, no apology, nothing. I suppose they felt that wasn’t necessary? Nah, there is still have a lot to learn when it comes to professionalism and customer service…

I will be truthful to this review as I can be. My partner and I went to La Luz on a weekend to unwind after a very long and tiring week. I tried to book on the same day (Saturday) and called them. Someone on the other line said that they were full already so I tried calling other resorts within the area and I received a call again from them saying that they have an available room due to a cancellation. So I took it, they forwarded their policies. The person said that the room is approximately at 8k and that there is a 20% discount. When I received the quoatation, I was confused bec the total is still at 8,000 despite the discount but she told me that she also included a 600 peso voucher for each person. I was asked to pay 50% deposit and that the rest can be settled in the resort after. Due to a series of events, we arrived at the resort at 530pm and they said that we can settle the balance in the morning since the front desk is already closed. Here is the breakdown of our review: ROOM- the room that we got has 2 twin sized beds with an additional extra bed on the room already. The cabinets are old. The lights on the shower area was busted. They provide basic toiletries. And there is a mini fridge on the room. FOOD/RESTAURANT- Food is reasonably priced and that serving is huge (like good for 3-4 persons) already. However, food serving time took longer than usual serving time ass there was a mix up of our orders with other tables. They compensated by giving a free sliced cake that was just okay. Don’t expect much from their breakfast selection as well. STAFF- The staff are all very respectful and accomodating EXCEPT for the guy on the front desk during our checkout. He was rude and was blaming us for not paying the balance when we arrived. And the initial room that he charged for us was at 10,500 which was very different from the initial quotation that I got. So the problem came during checkout, since as I have mentioned, the room charged to us was differently priced. But the manager/supervisor was able to sort it out and gave an additional 20% discount for the room. Now another problem is that, they keep on messaging us that we have to pay the 1,200 meal voucher since we did not pay the balance upon arrival and that the voucher is only valid if we did pay during the arrival. I messaged them back that we were ready6 to pay then but was told that the front desk was closed already. It was not also mentioned to us about that condition for the said voucher.

Was not really a guest of this hotel was a guest at Taramindu resort... non hotel guests are not allowed to pass thru (as in dumaan) infront of their beach front... im a resort owner from boracay, afaik all beachfronts are owned by the government.... such snobs.... book somwhere else ...

I did not enjoy our stay in La Luz for the following reasons: 1. Our room is a nightmare! Our A/C was not that cold with 10pax in the room of premier loft despite of being set in a 17 degree celcius So imagine the people staying in the loft? The shower was also too hot so I decided to use the cold shower, because its either too hot or cold even we tried to put the control valve in the center. The other room has no drainage in the toilet area. The bamboo flooring is too old and needs to be replaced. There is a lot to fix! The shower, the door, the drainage, the flooring, the stairs and the pathway. Its not senior citizen friendly 😁😁. The pathway is slippery since it was raining during our stay. 2. The staff needs more training especially in the bar area. The service is poor except with the staff who arranged our boodle fight dinner😊😊. 3. The elevator was under maintenance during our check out so we have to use the slippery stairs going back to parking area and front desk. On the other hand, I love the infinity pool. The pool is big and they also have jacuzzi. I also love the food.😊😊 Overall, I think our experience is not worth what we have paid for. I dont see myself going back to La Luz until the place is renovated and the staff are well trained😊😊

On July 2, 2023, Sunday we have our summer company outing at the La Luz Beach Resort and Spa located in San Juan Batangas, Philippines. This is going to be our second time at this resort, if I remember right we have our company outing in 2016 and now 7 years after we are back, It brings a lot of wistful thinking and feelings of melancholy that most of the people I am with back in 2016 are no longer with the company. However, let us set aside this gloomy feeling as today is supposed to be for us to recharge, relax, destress, and unwind. Looking back now, 7 years ago, there were so many changes that happened, and one of that major changes or probably an upgrade for La Luz is their infinity pool. The pool was very wide and had a very picturesque spot overlooking the sea. The rock formation near the resort is still there and it perfect spot for you to take pictures for every occasion, in my thought the spot is best for prenuptial photoshoots, commercials photoshoots, and the whole nine-yard. The infinity pool is the best spot as well for pictures which I and friend and officemate enjoyed. The facility looks the same, I remember their room accommodation is cozy, their AC is working perfectly fine and the water in each of the rooms is strong which is a plus for me in every accommodation I have. Nonetheless, since our company outing for this year is only for Day Tour Package, I didn't get a chance to check out their room accommodation now, although it was good 7 years ago, I am hoping that it is the same case now since there were able to even upgrade there facility and add a swimming pool. The downside, however of the resort is their shower area, I think they NEED to have a MAJOR change in their shower rooms, it was dark and grimy looking, and most of the door of each of the shower cubicle is dirty looking, although the water is strong it is disappointing. The urinal is not working, and some of the toilet bowls don't look good although it has bidet just the same you cannot do number 2 in those sad-looking washroom cubicle, I can't help but compare the shower rooms of Aquaria Resort when we have our company outing there, it looks and smells clean, the shower room is nice and perfect, the water toos is strong. The washroom near the front desk was also sad looking, even the single cubicle in the men's room have no light, it was dark and flooded with water but yet again the bidet and the water is strong but doesn't compensate for the grim experience you will get, so I hope the management will pay attention on this. The food is so-so, guess the food for every guest is different, it was good, but it was not great, but that's ok. Overall our stay turned out still enjoyable, apart from some significant issues we notice, the experience is just the same, we still get to unwind and destress, and that's the most important thing but that doesn't mean the issue will be ignored, if fix, those may add up to a perfect beach resort experience moving forward.