Hotel Hacienda Vista Hermosa

ESTA MUY PADRE EL HOTEL, DEBEN DE CONOCERLO

I loved the property history - the buildings, the gardens and the pool. i did not like the lack of basic hotel amenities such as AC, a Hair dryer, and No bar.

Great location and place

Property is pretty and clean. The rooms are nice but horribly hot during summer without a/c. The fan blows hot air. Pillows are full of some kind of balls and you can feel each one of them, especially when it’s so hot and sticky that you can’t get any resting in any part of the room. I tried beside the windows, also in the bathroom but everything it’s so hot and humid. Staff is polite, but yesterday one of the waitresses was literally taking our food and drinks off the table when we were still eating. I had to chase a waitress to get back my plate of cochinita which i had eaten two bites only and asking him to return the tortillas too but I couldn’t do anything for the half queso fundido order they took without asking as well as the cocktail my husband couldn’t finish. The waitress didn’t even apologized but he kept doing it… 😠. When we checked in we asked permission to fly a small drone accepting whatever conditions they wanted, they said they will ask to manager but they forgot and when we went next day to ask again they were very rude. Staff in the yard are excellent. They don’t tell you that the bar is permanently close and there aren’t places around to go have a drink after dinner. The restaurant closes early too. The game room needs to be reserved at morning to be able to use it at evening. No exceptions but they don’t tell you in the office until you say you would like to use it. We still enjoyed the gardens and the one swimming pool since the other is exclusive.

Great place!

One of my favorite places in the world for over 50 years. They could improve the restaurant menu. I like it is practically the same for decades but rooms not having A/C is really rough