Balmoral Suites

Our room was not prepared properly. Took multiple calls to fix issues. The two-room suite did not have coffee maker not mini fridge. WiFi signal was not reachable in the room we have stayed.

Staff was excellent and Breakfast wonderful

Great spot in the heart of San Jose . Good Valet who took care of the car and luggage. The room was clean and we had a good meal in the hotel restaurant.

Stayed for a night and it was clean , location was perfect to walk around the city and staff were nice.

I had called tthe hotel to confirm my 8 day reservation in the Presidential Suite 2 days prior, and the hotel front desk confirmed it. Also told them that my flight did not arrive until 8: 40 p.m. and confirmed a late check in. On arrival at the hotel, I was told the Suite was occupied, and they gave me a lame excuse that someone else had booked it through ******* two days after I did, and had arrived earlier. Truth is they re-sold it for more money and gave me a smaller room no refund.

The toilet had black spots under the rim. The coffee pot was not clean either

Great service

would have given a better rating, but the covid test that I scheduled ahead of time was somehow lost in the shuffle, as well as my pre-booked ride to the airport. Other than that, I would stay again. Great location and the Belford Suite was perfect for us!

It took over an hour to check in because they had no record of my reservation from *******. After talking directly with ******* they were able to check me in and gave me a room upgrade. The room itself was very clean and inviting.