Luxury Penthouse 5 Bedroom BEACH Condo

I could not have been more disappointed ... The only thing for which I can honestly recommend this property is the space it provided for our family. From the property description to the "check-in" process, to "Security" and response of both the owner and "manager" left much to be desired. I had so many questions about theprovisions of and condition of this property the day after Christmas the owner contacted me and immedately began insulting my standards of life and my character, and said we could just leave the property. I had to pass the phone to my husband because I was in a complete state of disbelief at what I was hearing. Apparently it is too much to expect that hot water be available upon arrival in the unit, that LUXURY implies the unit would be clean, that a "Luxry Penthouse 5 Bedroom BEACH Condo" would not have a completely separate unit. I was embarrassed to have chosen this property for my family as my 6-year old grand-daughter asked why we were not staying with them. Clearly this is a case of a United States Owner content with receiving payments from a property he and or she is trusting someone in another country to manage with no oversight and no accountability. My son was forced to drive to pick up the key to let himself in and my husband had to jiggle and jimmie the lock at 11:30 p.m. in order for us to gain access to the penthouse. It was my husband who worked for one and a half days to get hot water in the penthouse, as I had already taken two cold showers. THERE IS A DEFINITE SEWAGE SMELL in the penthouse, which was also mitigated by my husband but unfortunately, he could do nothing with the broken refrigerator in the penthouse. Cheap mattresses were supported with boards instead of a proper box spring or even slats on all the beds, consequently four of the five adults there left with aching backs and or necks. Hence, there was absolutely nothing luxurious about these units besides the sunrise, ocean views and the sunsets. This owner has one review for this property for a reason. If you are looking for a clean, comfortable property for you and your family, I would strongly suggest you spare youself and look elsewhere.