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ngày 30 tháng 12 năm 2024
During the Christmas holiday, my family and I had a wonderful stay at the San Ignacio Resort Hotel. The level of service we received during our time there was truly exceptional, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation. Resort grounds and layout The resort grounds were well-maintained and easy to navigate. The pool area was spacious and inviting, and there were plenty of walking trails along the river for us to explore. The front desk and lobby area were also very welcoming, providing a comfortable space for us to relax while waiting for our tours. Rooms and views We stayed in a 2-bedroom suite on the second floor with views overlooking the pool and grounds. One of the highlights of our stay was observing a large iguana lounging in a palm tree near the pool. We also had the pleasure of spotting various birds and even a kinkajou during our time at the resort. The suite itself was spacious and well-appointed, with a smaller bedroom and private bath, as well as a master suite (with private bath) with a sitting area and sofa bed. The large balcony area with lounge chairs and an outdoor jacuzzi tub was a perfect spot for unwinding after a day of exploring. Restaurant The Running W restaurant at the resort offered a diverse menu and excellent service. We enjoyed dining both indoors and outdoors, and the staff were always attentive and accommodating. Tours We took advantage of the tours offered by the hotel, including the Tikal day trip, cave tubing, Xunantunich half-day tour, and the onsite Green Iguana tour. Our tour guides and drivers were all knowledgeable and provided top-notch service, ensuring that we had a memorable and informative experience at each destination. Weather Despite a few cloudy and rainy moments, the weather did not dampen our spirits or hinder our activities during our stay. Butler Our butler, whose name was Elito, was a standout member of the hotel staff. He was always attentive and went above and beyond to ensure our needs were met. His exceptional service, especially in accommodating our dietary preferences, made our stay even more enjoyable. Tour Guides Our tour guide for the Tikal tour was ok and shared the relevant information about Mayans and the Tikal site but didn't really wow us. Carlitos was our tour guide for the cave tubing and Xunantunich tours and he was very knowledgeable and entertaining. He shared a lot of information about the sites we were visiting and was very friendly. I highly recommend him. Service This resort stands out for its exceptional service provided by all team members. The front desk staff consistently displayed friendliness and attentiveness. The drivers (Ramiro, Santos, Brainerd) and restaurant staff were also efficient, personable, and helpful. Truly top notch service all around! Conclusion Overall, our experience at the San Ignacio Resort Hotel was fantastic. I would not hesitate to recommend this resort to fellow travelers
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