Tài Khoản Khách
8 tháng chín, 2023
This hotel shows great potential with its on-site parking, breathtaking views, impressive pools, and modernized spacious rooms. The dining experience is equally praiseworthy. Most of the staff were extremely helpful, friendly, and delightful, offering valuable recommendations for nearby vineyards. It nearly earned a 5-star rating from me. However, our stay was marred by a few instances of rudeness from 2 members of staff, notably the initial reception encounter, which was later apologised for. The absence of an individual air conditioning unit in our room was disappointing, despite attempts to address the issue. Unfortunately, we had to contend with discomfort due to the lack of cooling options. Interestingly, our friends in room 301 had a room with a functioning AC unit, providing a comfortable and chill environment. Additionally, the mosquito problem was a significant downside for us. Despite our best efforts with repellent and lemon soap, my child ended up with over 20 mosquito bites. In contrast, our friends in the cooler room remained bite-free. Overall, the bites made it not our favourite hotel during our 8 nights in Tuscany and Bologna. A little added investment and staff training and this could be quickly rectified.
Dịch