Kasa the Addison San Francisco

AVOID! We have encountered several significant issues that have greatly impacted our stay: - **Cleanliness**: Upon arrival, we found towels with visible hairs (a lot) and disturbing amounts of hair and debris inside the washing machine. Additionally, dust was present on the floors, creating an uncomfortable environment. - **Bathroom Privacy**: The bathroom is situated directly opposite the kitchen and dining area without a fully closing door, which lacks the necessary privacy for guests. This arrangement is far from what we anticipated for our stay (I.e., someone using the toilet, whilst eating right outside - awful layout). - **Disruptive Wi-Fi Device**: The Wi-Fi device emits a constant flashing light right next to the bed (genuinely right next to the bed), disrupting our ability to rest peacefully through the night. - **Noise Disturbance**: The walls are alarmingly thin, resulting in constant noise from neighboring units. We have struggled to sleep due to the disturbances from both sides and above. - **Lack of Privacy with Blinds**: We faced a significant lack of privacy as we were unable to open the blinds for natural light, as they faced directly into another residence. This situation considerably hindered our overall comfort during our stay. - **Subpar Customer Service**: The customer service is outsourced to a team in the Philippines, which has proven to be unresponsive. When they do reply, their responses often feel scripted and provide little genuine assistance, further exacerbating our frustration. - **Refusal to Refund and Allow Check-Out**: Despite the numerous issues encountered, our request for a refund and permission to check out was denied, leaving us with no option but to endure an unpleasant experience.

Everything i needed was there for me and I felt safe and secure Communication was excellent with virtual staff Ammenities were new and well thought out Location was excellent and quiet while close to everything I needed

Our two week stay felt like months and I feel strongly enough to share the experience so that others looking for short-term (but longer than a hotel) accom in SF can decide wisely about this property. The nice website, smooth booking and modern "no-contact" check-in service experience was attractive to us and the price point for a location in Pac Heights sealed the deal. Unfortunately our hearts sank when we entered the room and continued to sink throughout the stay. Here are the issues we encountered... The room had one usable window and it looked directly into a grey wall about 2 feet away. It was not possible to know whether it was sunny or wet outside. (The second small window looked directly into the neighboring room, so blinds remained closed until I purchased a temporary adhesive frosted film so it could let some more marginal light into the gloomy den). The bathroom has half a door. A semi-opaque glass door. A glass door that doesn't close properly. Basically every toilet activity is a group activity. The toilet is the shower is the toilet. If you shower, the entire bathroom (closet sized) floor remains wet for hours. Then this water gets dirty and moves through the apartment. We purchased an elevated bamboo foot towel, which needs to be standard with the room to alleviate some of the design deficiency here. The room was the noisiest I have been in, shockingly so. You can hear and understand your neighbors even if they are just talking, straight through the walls. Overhead noise is terrible. Corridor noise is made worse because the room door itself is not hung straight and sound and light enter freely from the corridor. The touch pads on the doors sort-of work, after a lot of tapping randomly, and eventually the screen responds. Low quality. The bed was criminal. It squeaked with every movement. The bedding was 100% polyester and, upon contact with skin, instantly starts to sweat. We ended up washing bedding most days just to try and stay on top of this, but simply unacceptable to put such rubbish on a bed. No A/C or air ventilation. The room was always stuffy and stagnant, even with the window open. It stayed around 73 all the time. When toilet paper ran out, it could not be replaced by Kasa - we had to source our own. Internet was patchy - video calls from the room would break up a lot. Now, having been very critical overall, I do recognize that the tiny space was furnished thoughtfully and space efficiency gained in some innovative ways. I kept saying "it's like Tokyo" as a coping mechanism. Location is awesome - so much within walking distance - shops, food, parks, views. Brilliant. But overall, this is a massive miss and simply not fit for purpose. Needs a complete rethink.