Tài Khoản Khách
ngày 27 tháng 6 năm 2024
DO NOT STAY AT THIS HOTEL. I had one of the WORST and INFURIATING hotel experiences of my life at this hotel; I had booked the hotel same day as it was an impromptu work trip. I knew I'd be getting into San Francisco at bit later than I first thought. So around 9pm I called the hotel and told them that I was coming, and that I'd be getting in around 11pm. When I arrived it was just after midnight. I handed the front desk person my license and credit card (for the record, it's a Visa credit card, NOT a debit card, and it's from my local credit union in Southern California. My California license is current.) The front desk clerk looked at my card and license for a couple minutes, frowning. Then he handed them back to me and said he couldn't check me in(!!!!) I was STUNNED. I work in the beauty industry, I do NOT have a sloppy appearance, although I WAS wearing sweats (big whoop), because I had just driven six hours. I asked him WHY he couldn't check me in?? He just shook his head and shrugged and repeated that he couldn't check me in. Completely bewildered, I stepped outside to try to call a friend who lives in SF, but she didn't answer, was probably asleep. So I got online to see if I could book something else, only to realize that it was after midnight, I could only book for the following day. Upon realizing this, I went to inform the clerk that i COULDNT book anywhere else, only to find that he had locked the door to the office!!! I have NEVER been so offended, infuriated, and BAFFLED in my life. And so I decided to leave this hotel a SCATHING review on every single travel site that would let me. Ask yourself, do I sound like a crazy, unreasonable person??? I truly do not think so! THIS WAS ONE OF THE MOST OFFENSIVE EXPERIENCES OF MY LIFE! BOOK HERE AT YOUR OWN RISK!
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