Van Ness Inn

The room conditions are terrible and pose a health hazard. The conditions have been reported to the hotel staff but in a stubborn manner refuse to do anything to address the issue, but instead concentrate of unimportant details, such as when I reported the issues, semantics that are besides the point. They choose to ignore the seriousness of the room conditions at the expense of their guests!

Paid with a credit card that hadn't been used for anything else recently. The night after we checked out there were five fraudulent attempts to use that card (two were for under $1 - clearly a test to see if it would work). Had to cancel the card and am waiting for a new one to be sent to me. Tried twice to report this to the manager. Front desk clerk said he was sometimes around, sometimes not. Insisted on knowing why I wanted the manager and I finally told him "a front desk problem" since I suspect that's where the credit card info got stolen. Not totally surprised that I haven't been called back. Who knows if the manager got the message? Maybe he'll find out about his security problem by reading this.