The Jay, Autograph Collection

An excellent hotel with top notch service and location. The rooms were clean and comfortable, third floor lounge was inviting and the gym was also very good. Hotel will launder your gym clothes with a same day return at no cost. A very pleasant stay, I will return

The ambiance was amazing. The view of the Bay was spectacular. The bed is comfortable, it felt like home. The location was close proximity to restaurants and shopping. The staff is very friendly and helpful. Thank you Ms. Vicki and Jennie for amazing experience. We will definitely book again for our next visit.

Formerly Le Meridian. Beautifully renovated. Got a great nightly rate since the hotel just re-opened. Nicely decorated. Hospitable staff. Good breakfast. Centrally located in the financial district of SF. Clean accommodations. Would recommend!

I’ve stayed at The Jay twice already in the last couple of months. I keep coming back because of so many reasons. The staff are so friendly and I’m happy with the customer service that they provide, especially during check in. The hotel itself is modern and in a good location. The rooms are clean and have beautiful views. I’ve recommended this hotel to my family and others.

My brother and I were weeklong guests at this hotel. While the rooms were well-appointed and the location convenient, these positives were overshadowed by a troubling experience after our stay. More than 12 hours after we checked out, the hotel made a fraudulent charge on our credit card for a purported "Market Bar" purchase. At no point in the week did we purchase any "market" items. Nor did we take any minibar items from the room. One is left to conclude that hotel management is either incompetent (for failing to maintain an accurate inventory and accounting system) or fraudulent (for instituting deceptive practices to add phantom charges to guest folios). A call to the hotel did not result in a firm commitment to refund the charge, only a vague "we'll look into it". I am not sure what there is to look into, given that we clearly identified the charge at issue. In any case, we will be closely monitoring the hotel's resolution (or lack thereof) of this matter. If unresolved, we will be reporting this hotel to the California AG and filing a credit card chargeback for the full amount of the fraudulent charge.

This hotel was a great spot to stay in the financial district area. Walkable to several restaurants and Starbucks. Service was great, room was spacious and the bar had great cocktails. I lived the whole vibe of the hotel and I would definitely recommend it.