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Absolutely beautiful hotel! Our room was clean and comfortable beds. My only complaint is we were woken up to the trash man picking up the trash bin and that wasn't a big deal but for almost an hour he was training someone picking up the bin, putting it down. I could hear everything! Really noisy
Dịch
Amber
Lưu trú vào Thg2, 2024
Khác
3.0/5
Đăng tải vào 27 Thg2, 2024
When we arrived, the front desk attendant was pleasant and the check in process was quick. Sadly, our room was another story. It was not very clean and the faucet in the bathtub had a drip. We dealt with the drip the first night but by the second day, it was pouring out of the faucet and we were unable to turn it off. We notified the front desk and they sent maintenance who was very nice but mentioned that the room we were in had not had maintenance done on it and asked if we could change rooms. Not a big deal, so we packed everything up, went down to the front desk and the receptionist said "we do not have any 2 bed rooms left" but offered no alternative. I had to ask if they had a king bed room and told her we would deal with it. She was quite rude and acted as though we were bothering her. We obtained our key cards and ended up in a room very far from the elevators with no guidance from the clerk to tell us the father elevator and parking would be better for us. Nor did she mention that they have a parking garage that too would have been closer (it is not advertised anyplace). No compensation for the hassle on their behalf, nothing. Quite disappointed. I never expect much on a stay but this one was not so great.
Dịch
Pamela
Lưu trú vào Thg2, 2024
Khác
3.0/5
Đăng tải vào 27 Thg2, 2024
There was no shampoo in the shower. I discovered this after being in the shower and had to get out and wait 30 minutes for housekeeping to come bring shampoo the front desk made it right by comping my breakfast, but the water pressure in the shower and no shampoo and a broken coffee maker Did not make for a good stay
Dịch
John
Lưu trú vào Thg2, 2024
Khác
3.0/5
Đăng tải vào 27 Thg2, 2024
$15 charge for parking in a public parking lot was steep. Continental breakfast for $19.95 was also steep. Also timeshare salesman in the lobby at the elevators was off putting.
Dịch
Lucianna
Lưu trú vào Thg2, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 27 Thg2, 2024
Good property location for our purposes of visiting family. It is about 30 minutes from downtown activities and events, but not a difficult travel.
We were unhappy with our room initially, but the staff were great and placed us in a room that completely met our needs.
There is a great bar/bartender in the lounge, and their dinner and breakfast offerings are excellent. It makes the stay very conenient and enjoyable.
Dịch
Robert
Lưu trú vào Thg2, 2024
Gia đình
3.0/5
Đăng tải vào 24 Thg2, 2024
Dont like that they charge $15 pet night to park in a public parking lot that is also used by Kaiser Medical
Dịch
Chris
Lưu trú vào Thg2, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 19 Thg2, 2024
Amazing place to stay the only issue I had was that I paid for my room through ******* and payment was processed and when I check in they didn’t accept the same card I had paid with. It was 2 am and had heavy luggage and just wanted to crash, about a 10 minute inconvenience but overall 5 stars!
Dịch
LaQuita
Lưu trú vào Thg2, 2024
Khác
4.0/5
Rất Tốt
Đăng tải vào 19 Thg2, 2024
Everything was great, except the room was dusty and the blanket was stained. I wiped everything down with cleaning wipes and tookthe blanket off. For future purposes, If you know your going to check someone into a room that hasn't been used for a while, then make sure it's wiped clean and everything is tidy.
Dịch
John
Lưu trú vào Thg2, 2024
Khác
1.0/5
Đăng tải vào 18 Thg2, 2024
There was no cleaning service have to use previous day towels asked for additional towels n never got it