Tài Khoản Khách
ngày 9 tháng 5 năm 2023
Love the beach, love the area, love the weather, love the property and even love the room, but the hotel mgmt has absolutely ruined our vacation with deafening corporate events on the beach, hotel construction and shady practices. I've been coming to Hotel Del Coronado for over 30 years. We've stayed at Beach Villages 3 times in the last few years - the last time in May 2023. Hotel Del has always been a special place for us, so we saved up for a special anniversary splurge at an ave price of $3000/night for 2-Bedroom Oceanfront Sunset Suite Cottage (cottages are right on the beach, while villas are one row back). I cannot tell you how much we LOVE Coronado and Hotel Del so it pains me to write this, but I want other travelers to beware. The website, confirmation email and even Hilton Honors app said that "the hotel will be undergoing renovations from Jan 9-May11, 2023". So we booked our stay in May at what we thought was the end of construction. Unfortunately as soon as we arrived we were told that was an error on the website and construction will be going on for the rest of the year! This meant that the pools were out of order, the Windor Cottage restaurant was mid-demolition and there was constant jackhammering of bricks and construction noise in nearly every building. To their credit, they have an exceptional concierge staff. Sandra offered us a discount and helped us find a room as far from the noise as possible.....or so we thought. While we felt disappointed that we spent so much money and couldn't use many of the amenities, we still had a lovely time for the first 2 days. It's hard to be in a bad mood on the most beautiful stretch of beach in all of CA, if not the world. But... On our last night, there was a special event, hosted by Hotel Del for Verizon, on the beach directly in front of our room with music so loud that our room shook and we had to wear earplugs from 5p-10p. Seriously, we could hear throbbing, thumping bass for 5+ hours like we were in a club - even with the doors closed AND earplugs in! They assured us the noise would be finished by 10p, but then all of the construction work to break down the event begins. So it was another couple hours of beeping construction vehicles and workers traveling the path in front of Beach Village to demo the whole set. Again, the concierge (Jay) tried to make it right for us but we had to shut all the doors and windows and lock ourselves in the room. So effectively we didn't get to enjoy our patio, the beach, the sunset or the amenities for much of our last day. Side note - of our 3 trips here, this is the 2nd obnoxious beach party we've experienced. We originally assumed it was a rare event, but I can attest it is quite common. The last time it happened, they gave us a discount and said "Hotel Del books these events in front of Beach Villages rather than the main hotel - sometimes without telling us - because they want to minimize the impact to hotel guests". Meaning they would rather
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