Casa Santa Lucia

This hotel is a little gem, probably the best hotel we stayed at during our trip to Mexico. The lobby and the rooms are beautifully decorated, each room showcasing pieces of local craftmanship from a different town in Chiapas. We had a room upstairs which was quiet and very comfortable. The breakfast is very good and they were very kind to offer us a packed lunch instead of breakfast for the last day as we were leaving quite early. Conveniently located, you can walk anywhere. Super recommended.

Charming little hotel a short stroll from the main square. Rooms were large with lots or artwork and antiques. Breakfast was included and it was substantial with plenty of options. The hotel was very quiet although there were obviously other guests it was very peaceful. All the staff we dealt with were friendly and helpful. Felt very safe, front door was locked and you had to knock to be let in.

We were seduced by the pictures on Casa Santa Lucia’s website into booking a junior suite there for 3 nights commencing Jan 2, 2024. Upon our arrival, it became clear that the website did not accurately present all facets of the room, which also seemed smaller than its advertised size of 32m. The junior suite had no windows facing the street that could be opened. If you opened the internal window that looked into a covered courtyard, you were exposed to kitchen sounds and smells and other guests walking by so you got no privacy. And the noise from the traffic outside made it impossible to sleep. On the morning of Jan 3, we were shown other rooms but they all had the same issues. As we had prepaid for our stay, we were in a quandry as did not want to pay twice for a hotel room in San Cristobal. We approached the hotel staff on duty ( who confirmed the arrangement with Fredi on the phone) that we could check out and would be refunded two nights stay (approximately $375 US). We were assured this refund would be processed in 2 or 3 days. We reconfirmed this with Fredi on the evening of Jan 3 when he came back on duty and have subsequent email correspondence with him to prove his acknowledgment of the refund due to us. However, despite multiple reminders, Fredi has not paid us. On January 31, he said it was an issue with Paypal and taxes would be incurred if he wired the money to us directly.He asked us to be patient for a day but then has not responded to our subsequent emails. I requested Fredi to wire me the money and said I would bear the bank charges and any tax cost incurred by him but there has been radio silence. This has been an incredibly disappointing end to what was a remarkable visit to Chiapas. Fredi, please do the right thing and process our refund now.