Akhiel
27 tháng một, 2024
I liked how the door was halfway off the hinges and the air choked of cigarette smoke when we walked in. I did NOT like the unidentified sticky stains that glued the phone to the receiver. I also did NOT like the different weird blood stains on the sheets and holes/deterioration in the wall. The fridge did not work and when asked to be rebooked, ******* told me to stay in the room if I didn’t have enough money for another one because my refund was unavailable. Subpar experience and the customer service number made the situation slightly worse rather than resolved. We stayed otp with ******* for 2 hours just for them to tell us the same thing while we were in an uncomfortable situation and then further proceeded to tell us how they don’t have a QA or higher ups that we could speak to about resolving the issue. When I asked for the number to HQ, we were told to wait and then being provided with the same number we called and telling us it’s HQ, we then saw the REAL number for ******* HQ and they declined our call and tried to say they could only compensate with a 25$ gift card and that we’d need to come out of pocket if we wanted any accommodations or room changes because the “refund is already processing” even though we only had money for the room for that night. Several biohazards in the room where we didn’t even want to sit down and this is supposed to be a place with a cleaning crew. Below subpar and completely unacceptable. I did not enjoy my time here, don’t waste yours.
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