Holiday Inn Express San Antonio East - I-10

Horrible bedbugs beware. Bedbugs in our room we have videos and photos manager and general manager didn't care. Actually did nothing to help with the situation. No refund of the room. Bedbugs walking on top of the bed sheets and on the mattress we saw live bugs and eggs. Went to the front desk manager was unfazed and not surprised. Moved us to another room on another the floor. Bedbugs in that room. Thankfully we didn't put our bags down in either of the rooms. Again no refund and gaslighting at its best from all levels of management.

IF YOU SAY BREAKFAST IS GOING TO BE OVER AT 9:30, YOU SHOULD HAVE HOT FOOD OUT UNTIL THEN! THEY STOPPED REFIIING AT 9AM!! YOU SHOULD DO BETTERT! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hotel was right off of East I-10 and amazing price for the quality of the stay. The hotel was visibly brand new and had amazing amenities such as outdoor pool and gym. I stayed for business and it was a perfect hotel with fast wifi. Will be staying here again whenever I am in the area.

Pros: Fairly new hotel. Cons: Front desk clerk upon check in was not friendly or she was having a bad day. I was given a room on the first floor. She seemed to get annoyed when I asked her for a room on the top floor. She had one but after her responses to me and facial expressions I told her to disregard my request. This hotel was new but I saw a lot of issues. The walls and floor were paper thin. The guests above us must of had horses in their room because we could hear every STEP and the room vibrated with every step. The bath tub was damaged with holes so the drainage wasn’t good. There was an odor in the bathroom with a smell of a wet moldy towel. The hallway was never cleaned during our 3 night stay. When we check in there was debris and M & M’s strewn in the hallway and still there when we checked out. Breakfast was fair but the kitchen staff did not manage keeping the eating area clean while guest were eating. We had to clean our table before sitting down. The window shades weren’t wide enough to meet the sides of the windows so LOTS of sun shined through at sun up ( no sleeping in at this hotel. The Hilton brand is my choice……… but, since the hotel was new (according to the website) I wanted to give it a try. NEVER AGAIN. Back to Hilton I go. The customer service needs to be improved at this property.