Hotel Emma at Pearl on the Riverwalk

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

The Hotel Emma is always the correct decision of where to stay and enjoy San Antonio. From the vibrant lobby to the cozy well appointed rooms, every detail is well tended. Each member of the Emma team is professional, kind, knowledgeable and always accessible for special request.

Get what you pay for! Luxurious quality interior, not gimmicky bling. Greay cocktail selection. Bathroom was highest quality fixtures which made experiende luxurious. Decor sympathetic to historical building of the Pearl Brewery, but in tasteful way. Amazing staff! It was our 15th Anniversary and very memorable.

Michael Zuniga was a delightful gentleman who graciously accompanied us on a spontaneous private tour! He shared the history and the transformation of this Brewery to the magical hotel that is now enjoyed today. He was unhurried and considerate in his conversation. We are grateful that he was such a kind ambassador of Hotel Emma & SAT in general.

Hotel Emma may be the best hotel I’ve ever stayed at. We chose this hotel on a recent anniversary trip in SA. The hotel’s location at the Pearl is amazing. There are so many excellent food options at the Pearl and inside the hotel. The service by the staff was great. The complimentary drinks were great. We stayed around Christmas season so the Riverwalk was decorated with holiday lights, which gave so much more life to the hotel and Pearl. The room was impressive and very comfortable. We enjoyed the snacks that were included. The hotel is definitely pricey but worth it for special occasions.