WoodSpring Suites San Antonio Stone Oak

Reception staff were unhelpful, borderline rude. We arrived early, were unable to be checked in until 3 and I needed to go to hospital. Our cellular wasn't working so we asked if we could log in to the WiFi in order to book an uber. Told that wasn't possible until we checked in. Tried to use the lobby phone and that didn't work either. Eventually a hotel guest offered to drive us to the hospital. Told we were unable to leave our luggage either, we left our 81 yo mother to look after the luggage until we returned. During our stay, the one elevator broke down and was not repaired by the time we departed. One of the reasons we booked this hotel was because the rooms had kitchenettes. Unfortunately there were zero utensils, not even a teaspoon, glass or mug in our room. To finish on a more positive note, the rooms were spacious and clean, and there was a complimentary coffee machine in the lobby.

Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay

Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.

It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.

Rooms were clean. Staff was friendly. The only negative was the smell in the hallway of the 2nd floor. It hits you when the elevator doors open. I guess it may have been an unusual fragrance but it was really intense.

For the price this is a good deal! Comfortable bed, room is nice size. Sp****ly decorated and be sure to ask for a blow dryer, if you need one, when you check in otherwise you'll need to go to the front desk and ask for one. The room is not stocked with much but I think you can get what you need by asking.

The bed was horrible… it worked for overnight but I’d never use this place as an extended stay as it states! The bed is a METAL FRAME with a mattress that slides all over. No breakfast is served. The area is a little rough.

Elevator was broken. Stairwell had an awful smell. The third floor smelled like ****…sooooo strong. There are only blinds over the window, no curtains to block out light at all. Mattress felt very cheap. Took over 10 minutes for someone to come to the front desk to even check in. Wish I would’ve paid more money and stayed somewhere else. Will never stay here again.

Everything was great except for the elevator being out for those who truly needed it. I, myself, needed to take the stairs up 4 flights and to stop taking the easy ways. I know my Garmin enjoyed me walking up and down stairs and not down only.