Cheryle
24 tháng ba, 2024
Coffee in the room was terrible. No free breakfast, water, frankly nothing extra to wow me for the price I paid! We were told to evacuate the building due to an emergency and not to use the elevator but use the stairs--we were on the 16th floor!!! I am 74 yrs. old. Just as we were leaving our room they announced it had been a mistake and someone had pushed an emergency button!? So, next time I visit San Antonio I will choose a different hotel which actually cares about their customers. Check in was at 3:00 pm but room wasn't ready until 4:30!
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