San Antonio Marriott Rivercenter on the River Walk

Nice and clean hotel.

The pool is a bit outdated but everything else was up to par. I like that there is an onsite laundry machine available that really helped a lot with our family of 5!

Great experience. An error was made and I was charged for valet when it was included and they were super quick to fix the problem.

It wasn’t the cleanest hotel we have stayed at. I found ants in the restroom and hairs on the couches that were not ours. Towels smelled dirty even tho they were “clean”

We had a great time. The staff was very helpful. The room was very clean we did not have to complain about anything. I really like that they have their own security. I will definitely stay there again.

The safe in the room was not operable. The TV programs kept freezing up on all channels. Valet parking guys were excellent. Place just needs some routine maintenance

This hotel's primary value is its closeness to the Riverwalk in San Antonio. Beyond that, I did not find it to be a value for the money. When I made the reservation, I was charged roughly $340/night for 3 nights' stay, nonrefundable. When I arrived at the hotel, I had to pay an additional $25/night "destination fee," as well as $45/night self parking fee. For that fee, my wife and I were provided with a small room on the 24th floor. One of the light switches was stuck in the on position and could not be turned off. The hotel agreed to fix it, but only when I was out of the room for the whole day. I decided to just unscrew the bulb and forego the inconvenience. The TV was located on a wall that was to the side of the bed, which meant you had to crane your neck to watch it. They could easily have relocated the bed to another wall to enable watching TV comfortably from the bed. Also, the TV kept pixillating and freezing due to poor reception. The main restaurant location was closed, and guests wishing to dine there were told to sit in the lobby bar, which was very inconvenient. The NCAA final four was on TV, and a man came up and asked if he could borrow a chair from our table. We said yes, thinking he would move the chair somewhere else to watch the game. No, he sat down at our table with us, which tended to spoil our dinner together. The food was mediocre at best. All in all, I would compare it to a 2-3 star hotel, for which we paid 4 star prices.

Our second night there we kept hearing an awful banging sound (imagine your washing machine when it is off balance). We called the office at 8:30 pm and were told someone would come right up. No one ever came. It turned out to be one of the elevators. It was deafening all night long. Three kids and no one slept at all.

Did not have my reservation, had to wait 30 minutes for them to find my a room and no compensation was provided.