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Đánh giá đã xác thực
Vị trí4.1
Trang thiết bị3.8
Dịch vụ3.9
Vệ sinh4.0
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Tất cả đánh giá(104)
Đánh giá tích cực(85)
Đánh giá tiêu cực(19)
Yunus Topbas
Phòng Tiêu chuẩn giường King và Giường Sofa
Lưu trú vào Thg1, 2024
Người đi công tác
7 đánh giá
2.2/5
Đăng tải vào 15 Thg1, 2024
The room pictures indicate that there is a balcony. I had to pay an additional $30 per day to get the room depicted in the descriptive pictures. They explained that they use generic pictures for many rooms. At best, it's careless; at worst, intentional. In any case, it is misleading. I never had a similar problem with my other bookings at trip.com. The elevator wasn't working for two days, and they didn't even bother to put up a sign. Overall, the hotel doesn't seem to care about its customers.
Dịch
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào Thg6, 2022
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 Thg6, 2022
Great experience. Super clean and super comfortable bed. I want to thank them so much for allowing me to stay while I had a situation with losing my card.
Our stay was great! The hotel employess were courteos and inquired if all was well. The room was very clean and the matress on the bed was the Best I have slept on away from home. Overall, our stay was a pleasant experience!
Dịch
Anushay
Lưu trú vào Thg3, 2024
Bạn bè
2.0/5
Đăng tải vào 25 Thg3, 2024
Front desk was not cooperative with any accommodations you needed and gave an excuse for them being busy and sold out. I had to wait 50 mins for room service to bring a toothpaste. When I called front desk again to check up on how long it’ll take, I was told that they can’t give me a time frame cause they are busy.
Dịch
Mauricio
Lưu trú vào Thg3, 2024
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 23 Thg3, 2024
excellent location near the river walk clean rooms friendly staff the only problem i had was i paid for parking when i get there was no parking at all had to park a block away
Dịch
Corey
Lưu trú vào Thg3, 2024
Gia đình
1.0/5
Đăng tải vào 15 Thg3, 2024
Our room was disgusting. Hair all over the bathroom. Hair on the shower wall, in the sink, on the floor, etc…And the floor in the bedroom was dirty was too. Pool was not heated and it was disgusting too.
Dịch
Jared
Lưu trú vào Thg3, 2024
Khác
3.0/5
Đăng tải vào 12 Thg3, 2024
Hallway was under construction. Room and pillows were uncomfortable. Tv was messed up and hard to watch. Air conditioner blew right on the couch & couldn't be adjusted. Kids were freezing every night with a blanket that they compared to a bath towel.
Dịch
Anthony
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 11 Thg3, 2024
We had a great stay and will return to this location for future San Antonio trips- We loved the location and walkability to everything we wanted!
Dịch
Greg
Lưu trú vào Thg3, 2024
Khác
1.0/5
Đăng tải vào 4 Thg3, 2024
NOT a good experience! Location is great, staff was helpful, but the building is in bad shape. When we got to our room it was pretty warm, looked at the thermostat it was set at 59, but was showing 72. Called front desk to learn the whole building was without A/C, but they were working on it and expected it fixed soon. Went out for the evening and returned to no change. Was offered a box fan ($14 @ Walmart) but all it did was move hot air. That night we also discovered black mold on the shower head and in the caulking. Little bugs were crawling on the counter in the bath. We ended up checking out early with a $20 discount for our troubles. WOW!Thanks! I think it was not near worth what they charged. I’ve stayed in better 3 star places. We moved to Home2 across the river walk and it was amazing!
Dịch
Stephanie
Lưu trú vào Thg3, 2024
Khác
3.0/5
Đăng tải vào 4 Thg3, 2024
The rooms were not that clean there were dust everywhere the floors were swept either I would not recommend staying here
Dịch
Brian
Lưu trú vào Thg3, 2024
Người đi công tác
2.0/5
Đăng tải vào 1 Thg3, 2024
Room was dirty, a/c didn't work that great and the water pressure was awful. When it was stated to the front desk, I got a sorry but no resolution. For the price you pay, it could have been better for a Holiday Inn.
Dịch
Nichole
Lưu trú vào Thg2, 2024
Gia đình
2.0/5
Đăng tải vào 28 Thg2, 2024
I stayed here for one night. The first room I was put into had little roaches in the bathroom, but before I could even complain, someone had text to ask how my room was. I explained the situation and they instantly moved me to a different room on a different floor. The second room was completely fine (and believe me, I looked). Customer service was excellent, but the overall hotel cleanliness needs work. Hallways definitely need to be vacuumed and bathrooms are for sure not cleaned very often. I will more than likely never stay here again
Dịch
susan
Lưu trú vào Thg2, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 28 Thg2, 2024
Our biggest complaint was the restaurant. It was closed most evenings only open in the bar with no food service.