Paradisus by Melia Gran Canaria

Hotel is amazing, clean & bright . Staff are wonderful and work very hard .Drinks are well made and they are always asking if you’d like another . We stayed in reserve which was lovely and the staff around the pool couldn’t do enough for you . They brought dinks , bringing fruit and ice creams around everyday .Breakfast was hit and miss . You order you food it’s made fresh then sits under hot lamp for ages until the pick it up and bring it to you . Food was then overcooked. The food is very much below par for a 5* hotel . The buffet looks amazing , but the food is cold and not replenished . The other restaurants were no better . Particularly the Italian, dreadful experience waited 1 hour for food to arrive … when it did arrive the order was wrong . I have spoken directly to the hotel they say they will address this at the next department meeting . I hope they do but I don’t hold out much hope as the reviews on food have been consistently poor .

Admit to a heart sink when I realised that I’d booked an all inclusive without realising it, and then read some brutal reviews here. ( plus some very suspiciously similar good ones by first time reviewers. Hmm.) The business model of an all inclusive is obviously to deliver the least, from a staff with no tipping incentive to please. However those fears here were unfounded. This is a brand new and beautifully designed hotel, and the staff were largely charming and highly professional. We booked a junior reserve suite and it was a lovely space. A fabulous view, clean, with a regularly stocked mini bar and delightful bathroom area. The Reserve boasts its own adult only lap pool, though why people crowd around it, feet from each other and the pool like ticket holders for some aquatic gladiatorial combat that never happens is a mystery. Particularly when the main hotel infinity pool is charming and large, and the surprisingly lovely beach and Atlantic Ocean with huge fun filled waves is two steps away. Different strokes for different folks. The buffet is as one would expect, a canteen atmosphere with an unchanging menu. But plates are cleaned and glasses filled swiftly. Restaurant choice was limited during our stay. Kanna by the pool was appalling in the evening ( a meat skewer that would have challenged a great white shark to chew and a ‘cauliflower steak’ being just a raw piece of it burned on both sides) But the upside is you can just get up and leave and go and forage somewhere else. In sharp contrast the restaurant in the Reserve was outstanding. Devine set menus by a Michelin starred chef delivered with a great deal of theatre. Top class. Nice small spa. The hotel is also in a very quiet location, a boon for those not wanting to endure the human vandalism this beautiful island has suffered further up the coast. Would come back. Don’t often say that.

Lovely staff, great quality resort, and The Reserve is the way to go if you don’t have kids. Our first time all-inclusive, so a little too focused on eating and drinking, in a sense feeling like you have to get the full value out of your holiday. Best part of the trip was the add-on meal at The Winery, Diego the award winning sommelier really made it an interesting, informative and very tasty evening.

A lovely hotel where “ALL” the staff work incredibly hard and are very personable. We encountered many staff who went above and beyond to make our stay a memorable one. Brian in particular was a member of staff who added a few extra touches to assist us with a couple of birthdays celebrations whilst we were there. We would have liked a few discreetly placed tip boxes so we were able to reward and recognise many of the hard working staff instead of individuals who were serving us on the odd occasion. Whilst we understand tipping is purely optional it would have been a nice touch for all staff to benefit during the festive period. The different restaurant set ups are a good idea so you don’t spend your whole stay in a buffet restaurant and there is generally something for everyone. Our only tip would be to place a microwave in the buffet so if like us you like your food piping hot you would have the option to heat it to your desired temperature. This was our first visit to Gran Canaria and both the hotel, the hotel staff , Canarian locals and the area made it a fabulous holiday for us

Paradisus in paradise :) Servicio excelente, instalaciones impecables y una experiencia inolvidable. The highlight of this hotel is its staff they go above and beyond to ensure your holidays are truly memorable…………. Gracias por todo

We stayed from 30th of Nov to 11.Dec in the hotel (regular not reserve) and had a nice room with Ocean view, which was particular nice. We really liked the warm welcome right from the start. The hotel offers quite some possibilities for food (market hall and several restaurants, all good bookable via the Melia app). The beef carpacio in the Kanna restaurant , steak tartar and the prawns we really liked most. Cocktails in the evenings at two locations were really good. Every evening in the ginger bar there was nice music to have a nice background for relaxing. The gym was well equipped (only minor minus point was the missing disinfectant). It is 24? hours opened and in the morning always around 0700 there were several people in. The overall hotel was really clean, well maintained and we really liked the friendliness of the staff. Seating possibilities at the pool were available. Small hikes from the hotel to the Dunes and the lighttower (90 minutes per direction) were really nice. WIFI was ok, sometimes flickering a little bit, but not a serious issue. Overall, we really liked our stay and booked for next year again. Perfect relaxation in Nov/Dec :)