Club Med Grand Massif Samoëns Morillon

Where to begin? We previously stayed here in 2019 and had a wonderful holiday so had high hopes for our return visit. Sadly we could not have been more disappointed. The hotel has gone downhill in every respect and our experience this time was terrible. For context, we were a family of 4 with two teenagers (17 and 14). Restaurant/Food: The buffet restaurant was totally shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests (who often didn’t show) or tables were left dirty and uncleared. We frequently had to ask for cutlery, glasses and sort out our own drinks. Experiencing this chaos 3 times a day meant we dreaded meal-times. Often we were sat right next to staff also having their meal which felt really weird given we had not received any restaurant service whatsoever. The food was bland and repetitive and often inedible or cold (eg. burnt steak haches, lumpy mashed potatoes, watery bolognese, undercooked eggs, dried out pork, gristly steak). A promised birthday cake for my husband (that I’d emailed and arranged with the hotel) never materialised. For New Year's Eve, we were told if we pre-ordered wine/champagne (charged at full menu price) then we would have a reserved table. On arrival, none of the staff could find our table and they suggested other guests had removed the sign and had sat down (which I'm sure wasn't the case). It was clear from the large numbers of other irate guests waiting for tables that the reservation system had totally failed. It just felt like a greedy money making experience. Gourmet Restaurant: We were told on our first day it was fully booked for the entire week. How? Eventually we were offered a table for our penultimate night. Our experience was absolutely shocking. Way worse than the buffet restaurant, something we didn’t think was possible! The majority of the dishes on the small menu were unavailable. Two of us had to skip starters. We had to request basic cutlery. The fondue for 4 would barely have fed 2 people (see photos). Only my children were offered a dessert and then eventually were told their dessert was ‘unavailable’. The restaurant looked tacky with cheap tables, no tablecloths, paper napkins and battered clipboard menus. The very opposite of gourmet. Bar/Entertainment: This had been a highlight of our previous stay. But the shows were utterly bizarre and inappropriate. On NYE, we inexplicably had a ‘Viking’ show complete with a burning village backdrop. Another evening, we had giant lit up robots with wings (you had to be there) and on our final night, a show where the Club Med staff lip-synced (very badly) to songs. After the shows finished at 9.45/10pm, we had the same medley of Club Med songs EVERY single night followed by dance techno which was so deafening that the huge bar totally emptied and families just took themselves off to the lobby area with their drinks/card games. Most of the people left dancing in the bar (and having a grea

Apologies in advance for the long review—but we truly feel we have to highlight what an amazing experience we had at Club Med Grand Massif Chalets this past January 2025. We were a family of six, and from start to finish, every detail of our stay exceeded expectations. The chalet was absolutely beautiful—modern, warm, and perfectly suited for a family. It gave us the privacy and comfort of a luxurious home base, with all the perks of a world-class resort. The views of the mountains from our living room were something out of a postcard. What made the biggest impact, though, was the incredible concierge team. They were consistently helpful, proactive, and kind—going above and beyond to make our stay seamless and stress-free. From organizing ski lessons and lift passes to making restaurant reservations and offering helpful tips, they did it all with warmth and genuine care. Our kids had the best time ever at the Kids Club. The staff there were phenomenal—fun, nurturing, and completely committed to making the experience magical for each child. Knowing our kids were happy and well cared for allowed us parents to truly relax and enjoy our time, which is priceless. And let’s talk about the skiing—just perfect. The mountain itself is spectacular, with a wide variety of runs for all levels. It was never too crowded, even during high season, and the ski-in/ski-out convenience from the chalet made everything effortless. The snow was great, the atmosphere lively but not overwhelming, and the views were just unreal. We’ve stayed at a number of ski resorts over the years, but this was by far our favorite. It struck that rare balance between luxury, comfort, family-friendliness, and pure alpine fun. We loved it so much that we’ve already booked our January 2026 ski trip—we knew right away we’d be coming back. Thank you, Club Med Grand Massif, for such a wonderful and memorable holiday. We can’t wait to return!

I was hesitant to go to CM Grand Massif after reading some reviews however it was a great trip. There was plenty of food, space, easy to get drinks and tables at dinner and despite it being a holiday in Paris, there was plenty room on the slopes. Our room was great, cleaned every day and towels refreshed. The separate bedroom for the kids was a winner as well. Further: - be prepared to wait for up to 3 hours at the airport if in a shared transport option - The ski/snowboard lessons are more of a guided tour than actual instruction (I am sure that this is dependent on the instructor too but be prepared.) I would go back and recommend to others.

We spent a memorable week at Grand Massif Samoëns. Everything is taken care of, and the only thing you need to do is to ski or to relax. Special attention goes to the mini club people, who worked non stop to make kids happy. I definitely recommend it.

Unfortunately our whole trip has been tainted by the absolutely appalling lack of service we’ve received since leaving the hotel. Having left some belongings in a wardrobe (which I have specifically mentioned to the GM), I emailed the day we left to ask if they had located the belongings. Over the past week I have emailed no less than 6 times, with no initial response and only replies saying they are asking housekeeping. Still no substantive response on our lost belongings. I do not understand how they are not able to check the room and let me know- it would take 5 minutes but it feels like they do not care once you’ve left. It goes without saying that we will not be returning.

although the hotel is very new and I enjoyed my ski trip,Unfortunalety I had a ski accident om my second day and had to be taken first by sledge and then by ambulance to the health center in Samoens.I had made a ski insurance from the ski room at Club Med and I was told that I did not have to pay for any ski accident related expenses.However I was forced to pay everything at the health center.Since it was a ski accident I just had my skipass and no cash or credit card with me so I had to call a friend to come and pay .later I contacted the insurance and sent them all the papers they have asked for at their first e mail.They refused to make the reimbursement and kept on asking for new documents .I was really disappointed by this behaviour