Paola F
ngày 8 tháng 6 năm 2025
From the moment we arrived, the service was impeccable. I honestly want to shout out every single person who works at this hotel, but two absolute stars deserve their own spotlight: William and Eduardo. First of all, I had a fall right outside the hotel (not their fault, just one of those things), and the way the staff treated me was above and beyond anything I expected. William was like an angel in human form. He made sure I had everything I needed—from Band-Aids delivered to my room, to pain relievers brought promptly, to just checking in with genuine kindness. Eduardo at the front desk was also incredible—he went out of his way to help us order food, schedule taxis, and made us feel like VIPs the entire stay. The room? SPOTLESS. Not just “clean”—luxurious. Every time I returned, it felt like a fresh reset. The pillows were heavenly, the bath drops were soft and indulgent, and every amenity was already provided—no awkward calls asking for things we needed. Now let’s talk about the food… Chef’s kiss. The ceviche? Unreal. Flavorful, fresh, and beautifully presented. Room service was prompt, and every meal felt like a five-star experience.
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