NH Collection Salzburg City

The location of the hotel was further away from the train station, but it is very close to the old town and most of the local attractions. The hotel promotes and encourages its customers to save water by offering free glass of wine per room night for reusing towels.

Stylish and comfortable. Wonderful stay we had.

The hotel is well located. Had a lovely stay and would happily stay here again. Breakfast was also very nice, with a lot of variety.

Great location and very friendly service.

I love NH Collection hotels, but this one doesn’t match quality of these hotels on any level. There was mold, broken bathroom door and some insect in our bathroom. Really rude staff offered us different room, but there was mold as well! We stayed there with 6 months old baby and this was completely unacceptable. They told us that it’s normal that mold is growing in humid environments. When I asked them to clean it, they refused it. I mean ***?! 260 EUR per night?!!! I would accept it from maybe 20 EUR hotel. Hotel managed wasn’t there, but restaurant manager was horrible. He didn’t solve any of our complains, he just stands and acts like he’s not there. He refuses to act, he’s completely useless. During our whole stay, there were carts with dirty laundry and cleaning supplies and trash bins everywhere 24/7. We felt like in some hotel basement. Hotel breakfast isn’t very good as the quality of food is just really basic. Usually, you can ask for some better quality coffee for extra money. Not here. They have just really basic machines with bad coffee. During breakfast, there is stuff from kitchen rushing to refill food all the time. Few time they almost hit me. Very unpleasant experience during slow morning. Please avoid this hotel!

The staff are very nice and helpful. They offered us with a free room upgrade but somehow became a 2 single beds room as we originally booked a double bed room. But never mind, we still enjoy staying in NH collection hotel.