Casamayor Hotel Hacienda

Amazing property. I’d recommend it for anyone traveling to Saltillo. Great value.

El hospedaje en el otro fue maravilloso las instalaciones estaban en perfectas condiciones y el personal muy profesional en su trabajo

Se tardaron 2 hora en entregarme la habitación

環境不錯，就是有點貴

Shower water was warm but not hot enough but other than that hotel was nice and staff was friendly and amazing 10/10

The hotel is a beautiful property and a charming atmosphere, but unfortunately, my experience fell short, particularly with basic guest services and communication. One day, the water was out from 9am until 5:30pm. I couldn’t shower after the gym, the toilets wouldn’t flush, and the hotel provided no accomodations for anything, not even bottled water was provided. Staff kept saying it would be fixed “in one hour," every time i called but it wasn’t. I had to fill bottles at the pool just to wash my hands. Another day, I asked for a room service menu since the QR code in my room didn’t work. I called twice over 1.5 hours and never received it, so I left the hotel to eat elsewhere. When it rained, a large puddle remained in the hallway all day with no cleanup from staff. Housekeeping only replaced one towel after the first night, though they improved the rest of the stay. On my last night, I was told the water would be off from 11pm to 1am. I got up at 3am to prepare to leave the hotel at 5:30am for my flight, and there was still no water. No one answered at the front desk. It finally returned at 5am, and I had to rush a shower with water spraying out intermitently. The nightbefore leaving i noticed the minibar was restocked with items that were not there the entire stay. I advised the front desk to ensure i wouldnt be charged for something i didnt consume. Then upon check out at 530 am they still tried to charge me for the items but after explaining i was not charged.

Remodeled room was awesome & spacious!

This hotel was absolutely stunning! I loved everything! The friendly workers, the spacious bathroom and bedroom. The jet tub was a hit with my daughter because she loves bubble baths. Safe neighborhood, beautiful gardens, everything was superb! The only downside is the amount of time it takes to get your security deposit back.

Should be great, but isn't Hotel was obviously very beautiful when new, if you like the very elaborate and ornate style, but has not been well maintained and is now very dated and scruffy. I had to change room after the first night because the blackout curtain wouldn't pull and the shower was problematic. Front desk staff are great, breakfast staff verge on rude and really don't care at all; breakfast is supposed to start at 06:00 and they are simply not ready until 06:15 at the earliest. The buffet still wasn't laid out at 06:30 this morning and the manager just blamed a late truck. Given that they charge a lot for breakfast, that's not acceptable. Beds are very comfortable, shower in the second room was OK, but not really hot enough. My colleagues and I asked to speak to the manager about a long-term arrangement, (s)he wasn't available, we never received the promised call back. That was probably just as well, we won't be spending the next 7 months there under any circumstances.