Av. de Pompeu Fabra, 54, 62, Salou, Catalonia, 43840, Spain
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9.0/10
Marcos
Danh mục hình ảnh
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Chúng Tôi Khớp Giá
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Đánh giá của khách
7.5/10
45 đánh giá
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Đánh giá đã xác thực
Vị trí7.5
Trang thiết bị7.4
Dịch vụ7.5
Vệ sinh7.4
Marcos
Lưu trú vào thg 6, 2023
Gia đình
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 14 thg 7, 2023
Buena estancia, habitación muy limpia, camas cómodas, muy buena animación, buffet muy variada, atención del personal muy cordial y amable
Dịch
Cheryl B
Lưu trú vào thg 6, 2025
Gia đình
8.0/10
Rất Tốt
Đăng tải vào 10 thg 7, 2025
We stayed as a family of 3 including 10 year old child for 7nights, the first week of July. I wanted to write a review as I believe previous negative reviews have been unfair as this is actually a good hotel. Yes check in was busy when we arrived but it is a busy hotel, we arrived at 1pm ish and were advised to leave our luggage in the luggage room (which is lockers- you will need euro coins) and to come back in an hour or so. We got changed in the pool close by bathrooms and headed to check out the pool. We were half board and we were told we could swap for arrival day only, dinner to lunch which we did. Lunch was nice, fresh and plentiful. The system for drinks is that you pay for what you want at the front desk of the buffet restaurant then take your receipt to the bar. If you are a family I would suggest buying the reusable water bottles for €10 from reception as then you can refill for free throughout your holiday. We were not advised of this till day 4 and did regret not doing it. This is a plastic free hotel so bottled water is not available to buy at the hotel bars only by the cup. The 2 pools were great, our daughter preferred the pool with the slides so we got beds there each day, parasols are limited so would suggest putting towels out 7.30/7am like we did, we preferred the black reclining beds by the other pool closer to the bar but the slides was where it’s at. The daily entertainment takes place here too, with volleyball and other pool games, our daughter especially liked the activity where they place a mat on the pool & the kids have to run across it without falling in. 4pm each day was party time and the entertainment team did not disappoint. The pool bar is quite far from the pool with the slides with a lovely shaded bath pool inbetween which was ideal in a heatwave. Our room was very clean and modern, although on the small side. Double bed plus sofa bed made up for our daughter which she was more than happy with. Beds were comfy as were the pillows and bedding was great. Bath towels are small so bring your beach towels. Bathroom has hairdryer and Dove body wash and shampoo. We had to put our cases under the beds due to the lack of floor space but it didn’t impact on our stay. The balcony was great with a pool view which we didn’t request but was more than happy with. The fair to the side of the hotel is great, you must buy tickets but perfect up to age 11 we’d say. Lots of restaurants close by, we’d recommend Antalya for breakfast. Roadhouse for Tacos and Last Orders for their smash burgers! Really friendly staff at all. We also visited Spaghetti house which is 10mins walk in other direction which was delicious. Medplaya Calypso has everything you would expect from a 3 star plus. The drinks prices are fair, the food is good, it’s very clean, the staff work hard especially in the restaurants, altho some bar staff by the pool looked like they didn’t want to be there, I blamed the heatwave. It’s my only criticism al
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay at MedPlaya Hotel Calypso. We truly appreciate your kind words and are delighted to hear that you and your family had an enjoyable and memorable holiday with us. It’s wonderful to know that so many aspects of your stay met your expectations — from the cleanliness of the room and the food variety, to the entertainment and pool areas. We’re especially happy to hear how much your daughter enjoyed the pool with slides and the fun activities from our animation team! Your practical tips for future guests are very valuable, and we thank you for highlighting the reusable bottles, entertainment schedule, and nearby dining options. We’re also glad that our team was friendly and welcoming throughout your stay — even under the heatwave! We take all feedback seriously, and we’ll certainly look into the points you’ve mentioned regarding parasol availability and bar service, as we’re always aiming to improve our services. Once again, thank you for your kind words and support. We’d be thrilled to welcome you and your family back in the future for another great holiday. Warm regards, Guest Service Manager MedPlaya Hotel Calypso
Tài Khoản Khách
Lưu trú vào thg 5, 2025
Gia đình
2.0/10
Đăng tải vào 30 thg 6, 2025
Visit because they where the cooperating hotel with Challenge Salou. Had half board, dinner was between 20-22. Arrived at 2030, there was a queue up one stair and 15 meter in the reception. Chaos. Still the same length at 2100. Receptionist just shrugged their shoulders. We had to go for dinner outside the hotel. For athletes that depend on a regular schedule this is just not good enough. But also for children and elderly it is simply not good enough! Avoid this hotel for full or half board! This was May, in high season it is probably worse. And please #challenge Salou never use this as preferred option in the future!
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your feedback. We're truly sorry that your experience during dinner did not meet your expectations, especially on such an important weekend. While we understand how frustrating queues can be — particularly for people who rely on routine — we’d like to reassure you that this was an isolated situation. MedPlaya Calypso has been a proud partner of Challenge Salou for years, and we've consistently welcomed hundreds of athletes and companions with great satisfaction. Although moments of higher influx can happen — for example, when groups return all at once — our team works hard to manage the flow efficiently. A queue might appear long at first glance, but in most cases, the wait is significantly shorter than it seems. We’re sorry that you felt the need to dine outside and appreciate your suggestion, which we'll share with the relevant teams to ensure smoother coordination during peak times. We hope you were otherwise able to enjoy the event and that you might give us the opportunity to welcome you again under better circumstances. Kind regards, Guest Service manager MedPlaya hotels
Tài Khoản Khách
Lưu trú vào thg 5, 2025
Gia đình
4.0/10
Đăng tải vào 24 thg 6, 2025
We booked this hotel for 1 week all inclusive for 6 of us and I have to say we were quite disappointed. I have always said Turkey is the best for all inclusive holidays from my previous experiences with Turkey and Spain and this hotel just confirmed my thoughts. The hotel it self was very clean and so were the rooms. Staff were very polite and helpful, the food was poor and mostly cold, there was not much of a selection and they served very similar food daily. The que for dinner time was ridiculous and you could be waiting for some time before you got to a table maybe this could be due to mass amount of school breaks that were staying here this particular week and the dining area would become a free for all. We never bothered with drinks in the main restaurant as again the Que was huge and with only 1 member of staff serving I’m not surprised. The snack bar which before we booked, we read it had burgers, chips, pizza etc, instead consisted of pre made sandwich’s, pastry’s and pancake machine big let down. For a 4 star hotel as stated I would expert a lot higher standards all round, mini bar filled, water in rooms daily, snack bar more choice and hot food at breakfast, lunch and dinner times. We all enjoyed the main town and restaurants along the strip were of a good standard. Would I stay at this hotel again unfortunately it would be a no.
Dịch
Phản Hồi Từ Khách Sạn: Here is a professional and empathetic response to the review: --- Dear dmorros, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found the hotel clean and our team friendly and helpful — your kind words are truly appreciated. However, we're sorry to learn that other aspects of your stay did not meet your expectations. Your comments regarding the food variety, temperature, and service during busy dining times have been noted and will be shared with our food and beverage team, who always do their utmost to provide varied menus to suit all of our guests. It’s true that during holiday periods, such as school breaks, the hotel can be busier than usual, and we’re continually working to improve the guest experience even during peak times. The snack bar by the pool for all-inclusive guests, includes snacks, drinks, and ice creams and we are sorry that these did not meet with your expectations on this occasion, and thank you for your feedback. We're sorry to hear that these issues impacted your overall experience and that you did not bring your disappointment to the attention of the team in the hotel during your stay with us, which would have given us the opportunity to look at options to enable you to enjoy your experience with us. Nonetheless, we thank you again for your constructive comments — our guest feedback is important to us, helping us to maintain and improve the service we offer. Kind regards, Guest Service Manager MedPlaya Hotels
X4839XEpeterh
Lưu trú vào thg 5, 2025
Cặp đôi
8.0/10
Rất Tốt
Đăng tải vào 24 thg 6, 2025
Very good Hotel, as an English man I only had a few chips twice in 2 weeks and that's saying something. The choice of food was good. Apparently they had a machine that only made 2 cocktails but being half board that didn't bother me. Supermarket about 3 minute walk away. Fridge in room plus hairdryer, soap and shampoo dispensers. No kettle. Room was very nice and clean with towels and sheets changed daily if required. Daily games etc was entertaining, pool slides etc were very good for kids. Nightly entertainment was good and bad. Would i go back, definitely. Very enjoyable with nice, friendly staff. Town centre about 5 minute walk and beach about the same. Fairground as shown in photo is around the corner from the hotel.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear guest, Thank you so much for your great feedback! We’re delighted you enjoyed your stay with us and that the food, facilities, and entertainment met your expectations. It’s lovely to hear you’d return – we’ll be looking forward to welcoming you back to Calypso! Kind regards, Guest Service Manager MedPlaya
TheRefreshments1989
Lưu trú vào thg 3, 2025
Cặp đôi
2.0/10
Đăng tải vào 21 thg 4, 2025
Holiday from 06-16 April 2025 We stayed here the same time last year and had the same issues, but we thought we'd give it another go, in case it was a one off...it wasn't... Let's start with the good (won't take long) 01. Great selection of food (when you can get to it) 02. Hotel always clean and smelling fresh 03. Great facilities - 3 pools, games room, souvenir shop, numerous bars and lockers to put your luggage in on leaving day, if you have late transfers (2 Euro's) Now the bad... 01. When we arrived, it took half an hour to check in. Apparently the receptionist was a new starter and was struggling with international guests having to use their passports to check in. She wanted me to leave my passport until she sorted it. Not happening. I stood there until she sorted it. She was friendly though. 02. Totally ruined our holiday (this year and last) There were numerous parties of teenage children coming and going. As some left, you could guarantee they'd be promptly replaced by another party. Believe they were all on some sort of sporting activities. This wouldn't be so bad if they didn't do everything together. It was meal times that ruined our stay. They would all come for their meals together. You couldn't get near the hotplates (the cold food wasn't too bad to get to, with exception to the ice cream) The queue for hot food was enormous. They didn't mind jumping in front of you in the queue either. On one occasion, we were in the queue outside the restaurant with the teenagers, when the restaurant opened and we eventually got in, we were told we'd have to wait until the rest of the teenagers had entered, some of them hadn't even arrived yet. Five minutes later, we were let in. I was fuming. Also, they were told to stick to left of the restaurant and us the right, fair enough, but they kept coming onto our bit, god forbid we went onto theirs, staff all over you. 03. You had to pay for water at dinner and tea, as there are no drinks machines. You had to go to the bar for this. They supply drinks for breakfast though. They say you can ask for tap water for free, but this is all they supply you with when you pay for it; in recyclable bottles. 04. Most of the staff were miserable in the restaurant. With dozens of teenagers rampaging around, I can understand this though. 05. You had to pay to use the safe in your room. 06. No tea or coffee making facilities in the regular rooms. 07. The housekeepers kept moving my showerhead to the bottom of the slider and facing the showerhead against the wall. I found this very annoying, having to reset it every day. All this is a shame, because the hotel itself is great. It just gets let down by the incessant marauding of school children. They need to come up with a plan at meal times. Maybe get them in before the regular guests or give them their own hotplates. Needless to say, we won't be staying again. We only holiday at this time of year, so will have to try somewhere else. My advice, if you wa
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for your feedback and for choosing to stay with us again. We’re glad you appreciated the food variety, cleanliness, and facilities, but we’re sorry to hear other aspects didn’t meet your expectations. During peak periods like Easter, we do host school groups, and while we try to manage dining areas and timings, we understand it can affect the experience. Your comments will help us improve coordination and guest flow. Regarding water service, complimentary tap water is available upon request, though bottled water is charged. Extras like the safe and in-room kettles are optional amenities. We hope you’ll reconsider visiting our quieter MedPLaya hotels In Benidrom or Costa del Sol, where the atmosphere may be more suited to your preferences. Thank you again for your comments. Kind regards Guest Service manager MedPlaya hotels
lutonbeds1977
Lưu trú vào thg 3, 2025
Gia đình
6.0/10
Đăng tải vào 9 thg 4, 2025
Stayed here for three nights in April. Check in was fine and no issues. On arrival in bedroom was large free bottle of wine and water . The room was ok, bedroom that had three beds. No issues really with the room . Few dents and dirty marks on the walls but nothing major. The real issues were with the restaurant, we given a allocated meal slot of 9 pm until 10 pm, the restaurant was super busy and felt uncomfortable with the amount of people in there especially all the older people and groups of school kids. It was a matter of getting food eaten and getting out there as quick as possible , food times were relaxed. There was at least over 150 kids staying in hotel and making noise and being stupid. I was glad we were only using hotel as a base to spend all our time in theme park. Don’t think I be returning again to this hotel in April. In June, July and August experiences in hotel have been much nice when full of normal tourists .
Dịch
6/8
Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your experience with us. We’re glad to hear that your check-in went smoothly and that you appreciated the welcome amenities in your room. We’re sorry to hear that your experience in the restaurant and the atmosphere during your stay did not meet your expectations. During low and mid-season, we often host large groups such as school trips and elderly guests, which can sometimes impact the overall ambiance. However, we always aim to maintain a pleasant environment for all our guests, and we’re sorry if this wasn’t fully achieved during your visit. We hope you enjoyed your time at the theme park, and we would be happy to welcome you back in the summer! Kind regards, Guest Service Manager MedPlaya Calypso
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
10/10
Nổi Bật
Đăng tải vào 25 thg 12, 2024
My husband and I have stayed at this hotel before about 6 years ago. This time the rooms have been renovated and are looking great. Room was lovely and liked it had a sofa to sit on. Nice big walk in shower and the water was always hot. The room was spotless. The food in the restaurant was good. I eat gluten free bread and cakes. These were supplied to me from the kitchen and in wrapping. The bread rolls were warm which is great. There was plenty of food and a great choice. The pool area was clean and tidy. I didn't use the pool as it's October. The staff were all nice and the restaurant staff were all very helpful and nice. I cannot fault the hotel and will return. I left my remote for my TV stick in the room so might collect it next visit 😂 Ps the duck is called quackers and has been travelling on holidays for 20 years.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, Thank you so much for your lovely review and for choosing to return to MedPlaya Hotel Calypso after a few years! We’re delighted to hear you enjoyed the renovated rooms, gluten-free options, and the warm service from our team. It’s wonderful to know everything met your expectations and that “Quackers” also had a great time with us! Looking forward to welcoming you back soon. Warm regards, Guest Service Manager MedPlaya Hotel Calypso
Agnes C
Lưu trú vào thg 9, 2024
Cặp đôi
10/10
Nổi Bật
Đăng tải vào 4 thg 10, 2024
Lovely stay 4 nights all inclusive. Highly recommend this hotel. Great staff and friendly. Everyone is so hard working. The food is excellent and the drinks all great. The room is lovely. Large walk in shower. Plenty of room cleaning and fresh towels. Entertainment good. The hotel is spotlessly clean. It's around 15 minutes walk to main levante beach. Many shops and restaurants. Lovely promenade. Wooden walkway from capellans to Levante beach.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us and that you enjoyed our all-inclusive service. Our team works hard to ensure a memorable experience, and your kind words about the staff, food, cleanliness, and entertainment truly mean a lot to us. We’re glad you appreciated the convenient location and the beautiful promenade. We look forward to welcoming you back for another enjoyable stay! Best regards, Guest Service Manager MedPlaya Hotels
gemma099
Lưu trú vào thg 7, 2024
Gia đình
8.0/10
Rất Tốt
Đăng tải vào 27 thg 8, 2024
On arrival we had a lovely check in by a lady called Patrica, we had two rooms which were clean and modern, the fridge really helped as we were half board! The option to upgrade to half board with drinks for only 4Euro per adult and 2Euro per child was a bargain as we would sit and eat for a while! The pools are a little run down but always plenty of sun beds and no getting up and having to put towels out which was great! It is a bit of a walk from the beach but that was fine for us as a little quieter and out the way. The entertainment staff were pleasant enough, evening entertainment/shows ok (drag queen was good!). The food was great, really fresh and plenty of choice, shame the supplement for the upstairs restaurant in the evening is quite high so we didn’t eat there.
Dịch
Phản Hồi Từ Khách Sạn: Dear Gemma, Thank you for your review! We're thrilled that you enjoyed your stay, from the modern rooms and the friendly check-in with Patricia to the convenient upgrade to half board with drinks. It’s great to hear you appreciated the ample sunbeds and peaceful location. Regarding the à la carte restaurant, we want to let you know that some dishes are included in the all-inclusive package, with even more options available in the premium all-inclusive. For half-board guests, dining upstairs is just €5 per menu, with a small supplement of €3-€4 on select dishes. We hope you’ll consider trying it on your next visit! Best regards, Guest Service Manager MedPlaya