Tài Khoản Khách
23 tháng năm, 2024
I had read negative reviews prior to going. I wish I had read them before booking. I did try to stay positive thinking “it can’t be that bad”. In reality, it was actually worse. The staff are so rude, to the extent I think that they dislike English / Scottish persons. This wasn’t just experienced by us but multiple other couples there at the same time. The hotel is full with Spanish people and they get priority whether that’s waiting at the bar or the lift. They push in front and staff are happy to just serve. On two occasions I had older couples put their hand on my 5 year old twin girls making gestures, reprimanding them in Spanish. Literally pulling her arm away from the button. I would never put my hand on another persons child and I have never been so angry that they continued to ignore me, make hand gestures, and tug at her arm. It has not been a nice experience and for the money I hugely disappointed. I wish I had known this before going so my best advice would be to take note of the reviews. I have actually never taken the time to write such a negative review, but if it prevents just the one person having a similar experience then it’s worth the bother.
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