Tài Khoản Khách
1 tháng ba, 2024
Mixed review from a family of 4. Stayed 10 days all inclusive October 2023. We did have a great holiday in Salou, but the hotel could be so much better than it is with better customer service. Spent so much more money than we had planned to. Rating it a 3 and thats being generous. I will start with the positives. Great location, only short walk to everything in the resort. Large pool with plenty of sun beds. Room and balcony are large and comfortable, partially cleaned daily, however floors only cleaned when visibly dirty and top bed covers not changed at all whole stay. We found something to eat everyday. The drinks and cocktails were nice. The hotel is lovely and modern, fresh and bright. Reception was very helpful, poor English but if they didn’t understand they got you to write it down then used a translator to clarify, so language barrier was not an issue. Free Transport to theme parks. Half price theme park tickets. Good free wifi. The staff all work extremely hard. Restaurant staff were very nice and welcoming, especially Mar and Jorgie. Negatives Very poor customer service, the positives are overshadowed by the lack of it. We thought we had 3 day theme park tickets included with our booking but had to pay for tickets, they were half price so not a huge issue, just annoying. Sleeping arrangements - 2 doubles for family of 4? Husband and I had to share a bed with each child, boy and girl aged 12 and 9. Not allowed to share a bedroom in UK after age 10 never mind a bed. Not that they would without a fight anyway. Balcony only had a table and 2 chairs for 4 people? Bathroom dated and had the the only mirror in the room. 1 pillow per person, fine for kids but for adults had to double them over. Pool deep and freezing cold, not allowed a rubber ring for non swimmers. Do not understand this rule at all. Even when we are the only people at the pool and supervising our own children. Poorly advertised entertainment. Noticed a A4 sized schedule in reception when we were checking out but didn’t see anyone actually doing the activities in the full 10 days, no one coming to ask people to participate. We only went to the evening entertainment once and the kids were not impressed at all with baby shark for half an hour or the Spanish band. Bar in theatre but not open. One bar with one person working to service the full hotel, make coffees and snacks, spent half our time queuing at the bar and didn’t ask for snacks often as there was always a queue behind us and felt guilty asking for things that took time to make. Big glasses given to some people and when I asked for big glasses was told no. Always running out of things. No hot chocolate, no icecream cones on occasions, no snacks at all the full day on Saturday 21st. Expect self service hot drinks, beer, wine and soft drinks in a 4 star hotel. Every other 4 star even some 3 star we’ve been at has this. Dinner slot system is a joke. 1930-2100 or 2100-2230. We didn’t get any dinner on our sec
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