Rashedwji
ngày 24 tháng 8 năm 2024
I have so many observations about our stay at the resort The requests that we have made on reservation were not taken into consideration at all, which are infant crib and swimming pool temperature. I had to talk to the villa host after we arrived to the room. Our villa, 308, was different than what was advertised on website and official social media accounts for the same category of villas. Outdoor area was obviously smaller and no windows in that area. Door between living room and bedroom was broken in villa 308. Bathroom door to outdoor area lock was not working. Luggage arrived after 15 minutes although the villa was 2 minutes walking from lobby. The first baby crib they brought was very old and uncomfortable for our baby. We had to ask the villa host the next day for another crib, which she arranged. The private pool was full of dead insects, leaves, and the pool filter/pump was not working. We ordered room service for dinner, it was definitely below expectations for a 5 stars hotel, the lamb biryani was cooked really bad and not edible, food was really expensive for the portion and quality of food. The resort private beach was really neglected and full of trash (plastic bottles, dead fish, robes, broken beach toys) which was very dangerous to take a walk on, my wife stepped on a sharp object on the private beach of the resort. Positive things were the breakfast buffet and staff at lobby and buffet restaurant.
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