Grand Hotel Billia

Rooms were spacious, clean, quiet, but poorly painted. Simple things like a bottle a water at your room was charged. Body lotion was replenished when asked for. The wellness area was beautiful, very clean, with friendly personnel. But the ouside area had no umbrellas. There was a separate area with parasols, but for an extra charge. We thought that was surreal for a 5-star hotel. Breakfast was good, but twice on our 4-day stay the hot water for the tea was finished, and it took half an hour to be refilled. Same with other things at breakfast. Overall we enjoyed our stay, and the area was very charming, but the nice extra's you would expect at a 5 star hotel were simply missing.

We booked a deluxe room online on the hotel’s website right after calling them directly. On the phone, they swore there was no availability and wanted to book us into a higher priced suite or the 4-star hotel next door. Turns out there were multiple deluxe rooms available. The room was overpriced and tired, with damage on floors and walls. We asked to switch rooms and were met with annoyance from the front desk staff who ultimately accommodated (the new room was in the same category but in better conditions). The main issue is the rudeness and lack of professionalism of the front desk and restaurant staff. Service is not what is expected from a 5 star hotel: every interaction/ request (such as asking to book at table at the in house restaurant) is met with annoyance and borderline scorn. Bar and spa staff are kind and friendly. Spa facilities are very good. Breakfast is average.

From far away and on the internet this hotel looks like a gem. But from the moment on when you want to check in, you wish not to come back. It took the two receptionist an eternity to proceed with the check in. All the time they talked to each other and in the phone. They make the guest feel like a big disturbance. They didn t want to accept my credit card as they thought ( wrongly ) it was a debit card. Using a keyboard on the computer? Well one finger is enough for that, isn t it? Explanations where the restaurant is or Spa or Pool or when it is open? No. Hey why should they explain you that, no? And that they had "forgotten" to give my credit card back, well.... When we entered finally our room, our luggage was not yet there ( they had taken it from us after exiting the car ). We gave them 10 more minutes and then called. They said it s on the way, in some seconds it will be there. Gave them 10 minutes more, called again... Ah it s not yet there, they will look and send it immediately. After 10 more minutes I went personally to the reception. Nobody was looking for our luggage. After insisting they started looking, but had no idea where our luggage was. To cut it short we had to wait more then one hour after arriving in our room and got no real excuse... They had put it in a wrong room, but did not know in which one. Finally we were able to use the pool, but only very briefly as they closed it very early. We have an electric car and upon the arrival the two chargers were taken. They promised me that immediately when one is freed they will charge my car. After dinner I went to the car with my second key and you guess it: Both chargers were free, but my car was not plugged in. I had to do it by myself. In the bathroom there are two dispensers for shampoo and soap: One broken, the other empty.. In the restaurant the smell of the fish at the neighbors table... well I wouldn't t eat that... And at the check out they tried to pay us the room twice.... Oh, did I mention that they also had lost our car keys?

Considerando che la nostra prenotazione era riferita al 5 stelle lusso come tale viene definito non ritrovo i servizi all’altezza della categoria assegnata e dal prezzo: arrivati davanti all’ingresso abbiamo dovuto portare le valige in reception, scarsa accoglienza da parte della receptionist che ci ha accolto limitandosi a comunicarci che la camera non era ancora pronta e che non c’erano più disponibili lettini nell’area esterna essendo un week end di agosto. Alla domanda “dove possiamo lasciare l’auto” ci è stato risposto dove volete, premetto che i parcheggi non erano indicati né visibili immediatamente all’arrivo, con grande sorpresa abbiamo scoperto che lettini ed ombrellone adiacente alla piscina sono a pagamento e non inclusi nel costo della prenotazione che includeva utilizzo della spa e della piscina esterna. Per gli ospiti dell’hotel ci sono a disposizione un numero insufficiente di sdraio prive di ombrelloni ed ammassate in un angolo infelice esterno alla spa, fino alle 17 siamo stati disturbati da giochi di gruppo tipo villaggio turistico con animatore urlante al microfono, per noi che pensavamo di trascorrere un week end rilassante tutto è stato tranne questo. Come ammesso dai collaboratori dell’hotel, la struttura è dedicata principalmente alla casa da gioco e poco agli ospiti che cercano i servizi di un 5stelle. La location rimane unica nel suo genere, molto belli gli ambienti delle aree comuni e delle moderne camere (che necessiterebbero di un po’ di manutenzione) molto bella la terrazza con vista su piscina e monti dove potrete gustare un buon aperitivo con musica dal vivo.

Ci tengo a esprimere un'opinione estremamente positiva per questa meravigliosa struttura e per il suo eccezionale staff. Durante il mio soggiorno, ho trovato il personale sempre cortese e disponibile, rendendo ogni interazione piacevole e accogliente. L'ambiente era sempre pulito e confortevole, contribuendo a un'esperienza di relax senza paragoni. La spa, curatissima e super attrezzata, con una piscina calda esterna, ha reso il mio soggiorno davvero indimenticabile. Consiglio vivamente questo hotel a chiunque cerchi un'oasi di pace e benessere. Non vedo l'ora di tornarci!

Abbiamo trascorso una bellissima vacanza in questo hotel bellissimo, belle e confortevoli camere, abbiamo apprezzato la pulizia,personale molto gentile e disponibile Ristorante con ottima cucina, ricca colazione, abbiamo apprezzato tutti i piatti del menù, anche il brunch ricco e ottimo, la gentilezza e cortesia di tutto il personale, dal direttore di sala ai camerieri Piscina stupenda con personale attento e gentile Sicuramente ci torneremo!