Fowey Hall Hotel

We enjoyed a very pleasant 2 night at Fowey Hall recently with our two young children. The Hotel is clearly set up to cater for families and the model seems to work well. We did read some reviews from disgruntled couples before we went who felt there were too many children and dogs…..but the hotel goes to great lengths to make it clear that this is a family focused hotel! On balance, the staff is very engaging and friendly, although at times appears to be slightly overwhelmed. For example, at check in, we were told that we would be informed when our room was ready (check in is 1500). At 1520 I re-approached reception to remind them we were still waiting for our room. Additionally at peak breakfast time (0900), the place can seem slightly behind the curve, with uncleared tables and messy floors. Finally, the baby monitors are fantastic and a great idea, however, when our first one didn’t work there was no offer from reception to come to our room and replace it, instead we were told we would have to collect the replacement ourselves. None of these were big issues but are just symptoms of an enthusiastic Team which is either understaffed or lacks the experience to deliver a polished product. Whilst our accommodation was well appointed, various aspects were clearly tired. This included the bed (which effectively woke you up every time you moved due to a defective frame) and the carpet which was stained and also hadn’t been hoovered prior to our arrival. On the plus side (and there are many examples), we would certainly return to Fowey Hall. The Den for children is fantastic, as is story time at 1700 each day with milk and cookies - and toasted marshmallows at 1645 during the weekends. The quality of the food at breakfast was also fantastic. Thank you for a great stay!

Generally a very good experience. Comfortable large room with fridge, coffee maker, kettle, ironing board and iron. Staff very helpful and friendly. We had a lovely view over estuary and sea. We have the following observation that we feel might improve the experience. We think the rooms would benefit from a hotel information folder. We had a ‘false alarm’ fire alarm at 04.30 on one evening which was signalled by a raucous sound on the room phone. With no explanation from staff at check in, this was very startling and unexpected. We guessed it was the fire alarm when looking in the corridor the fire doors had closed. However this was only confirmed by a trip to reception and confirmation from the night staff. No one rang the room to apologise. An information folder which we could have read might have prepared us for this experience. Also additional information on hotel history, operation of the TV, connecting to the internet etc could be added as well.

After extensive research we decided to book this hotel as a special treat. We had booked a 3 night stay in a Deluxe Seaview Room. On arrival we were allocated a room above the Spa in a block separate to the hotel with a glimpse of sn Estuary view. Unfortunately, the room had heating issues with hot air entering the room and the air conditioning was not working msking an unbearable nights sleep. After talking to reception it was frustrating to discover this was a known problem in those rooms and it took until late afternoon to sort a new room which turned out to have the view we expected. Communication following our visit and recompense for the inconvenience was inadequate which is a shame as we feel although the hotel and location are lovely the customer service experience did not match expectations.