Premier Inn St. Albans/Bricket Wood

Friendly warm welcome from reception team. Bed comfortable and clean. Although there were a few cobwebs spotted around the room. Other than that room clean and comfortable. Poor sleep however due to people above moving about overnight, could literally hear every footstep and the ceiling creaking, very annoying and was cause for a disrupted nights sleep! Ate at the beefeater. Lovely old building with a lot of history. However it is clearly far from being looked after, all the plaster coming off the wall where people chairs have been bashing it when sitting at the table etc. Needs a bit of TLC in my opinion. Also got the meal deal, VERY limited options meals wise as apparently they were having issues with their supplier. When food arrived, very small portions. Wouldn't be eating there again for evening meal if we stayed again. Breakfast was OK. Again very limited choice due to supply issues. Staff didn't seem to top things up as quickly as they should. So guests constantly asking for things such as apple juice, coffee machine to be topped up, bread for toaster etc. Premier inn is in a nice secluded spot, so nice and quiet away from traffic. However the land around it could do with a.bit of a tidy up, there seemed to be machinery and metal fencing dumped round and about which ruined the rural feel. All in all friendly stay. But rooms need sound proofing desperately. And I can imagine it getting hot in summer with no air con.

The hotel was down a dark lane with a bumpy road, nevertheless it was easy to find, although as I arrived late and the hotel was fully booked the front car park was full, although having a small car I was able to squeeze in near the bushes, the car park lighting wasn't brilliant but sufficient. The receptionist was very nice and I was allocated a ground floor room as requested. The room was immaculate, and the bed was well made and clean, and the bathroom was spotless too, I never find beds that suit me to be honest as I do like a soft mattress but saying that although the bed was firmish it was ok. I stayed last time I came to area in the Borehamwood branch and the Bricket Wood branch was a much better stay as it was quieter, and very clean. I would definitely stay at this Premier Inn on my next vist in the New Year, 10/10 for a budget price.

Stayed as visiting Harry Potter world for our child’s birthday. Ideal location. Unfortunately, as you will see from the pictures below cleanliness was an issue. We report it as soon as we saw it, taking the human hair straight down to reception. They gave us a card and told us to ring guest relations on Monday and apologized stating some of the cleaning staff were new. It impacted our sleep as our child has ASD and is particular about germs and cleaning. Unfortunately, she stood on the human hair and it took ages for her to calm down and settle. Those of you who have experience of autism will know how strong triggers can be. Rang guest relations, staff very professional and polite. They said they could not resolve it straight away as would need to speak to the hotel directly. We gave them a time stamp of when my husband went down to reception as they had CCTV. I did not receive a call back so rang over a week later to give time to respond and was told the hotel had said the ‘room had been serviced.’ We were then told cleanliness is not part of the good night guarantee. All we were offered was a 39 pound goodwill gesture. To say we are disappointed with Premier Inn’s policy and pride in their service is an understatement. We were not valued or taken seriously.