River Palace Hotel

I want to be as gracious as I can, but I think it’s fair to say that this is not a four star hotel. I don’t want to be arrogant, but as someone who has travelled 100 days a year on average for a decade all over the world and understanding STP is a popular international city with two taxes for tourism, the standards expected of four stars should be much higher - obviously. I have seen many many hotels across the world and I’m struggling to understand how this is rated a four star. Let’s get to it and for examples: the shower itself is not a standalone. It’s in the tub and that’s fine but if you’re going to invest in just having a shower in a tub as a hotel of four stars, you should have a good showerhead and this was the poorest showerhead I have had with the weakest water pressure in all of Russia over the last 40 days from coast to coast. Also, upon arrival off the train that arrived at 6 a.m. and with nothing opening up in St. Petersburg until 10 or 11 on average something, nine o’clock if going to the Peterhof, the reception has all the time in the world to educate us on things in the vicinity. They did not even offer to share with us that there are boat tours on the river a mere 150 meters away from the hotel. Strange. Rude. And well, the staff at the reception desk are not unkind or unhelpful but they are also not very trained or willing to assist or value that they are in the hospitality industry. Not a four star worthy effort. Being warmly greeted and informed of river cruise/tour boats outside of the hotel door, would be a good start. Please note that every place that claims to be a four-star and likely every room may having a balcony I suspect, but not every balcony is equal. Some have just enough room to smoke and stand. Others have enough space for a couple to sit on chairs. To further extend expectations for travellers, the price point of this hotel should not just have instant coffee in the room. Lastly, I understand that many people have raved about the breakfast here but it truly it is nothing exceptional whatsoever. You’ll get yo ur fill, surely, as it does offer a selection that one can choose from for this or that, but it is far from anything out of the ordinary, and I think these comments may just be a sell job by friends and family or farmed out and sold to hired agents, as that’s common these days. For example there was one single choice of bread, white bread, a four star hotel with a breakfast to rave about would have at least two choices of bread for toasting. Fruit choice was minimal. At least when i was eating. And at the end of the day, it’s got choices but is completely average in every way. Location is good. And it is certainly a popular hotel at least in the summer on the weekend as it was humming. But I don’t get it. Should be classified a three star all considered. Finally, the linen and pillows are very comfortable and wifi better than many in Russia. And remember to have a bath in a good size tub instead of shower for 20 minutes under low pressure. To summarize, it is not worth its price point or a four star rating. Hope this helps some travellers regarding expectations.

住了三天，非常滿意，河景和城景很好看，位置去主要景點打車都是十幾分鍾，離取錢的天然氣銀行和存錢的銀行都很近，對面就是24小時便利店。房間裏面也很大很好看。早飯不錯，前台會説英語，很熱心。我手機掉在出租車上了前台還幫着找回來，非常滿意的居住體驗。

入住河宮酒店的體驗非常糟心，這是我第一次在攜程上留下差評，提醒大家注意 1. 虛假宣傳：酒店宣傳圖中的景觀庭院和噴泉根本不存在，這些誤導性的圖片在投訴後才被刪除。 2. 收費混亂：酒店前台多次更改收費標準，最初告知是2400盧布，後來改為800盧布，刷卡時又變為1800盧布。前台故意混淆“Eight hundred”和“Eighteen hundred”，讓人困惑。最終我據理力爭，才未付款這筆費用。 3. 外賓登記費爭議：酒店收取每位外賓300盧布的“登記費”，但我在俄羅斯其他酒店並未遇到類似收費。這個費用並非政府規定，很多住客也對此提出了質疑。預訂前建議仔細查看評論。 4. 城市税：每人每晚100盧布的城市税是合理的，但根據當地法律，如果衹住一天，當天的税費是不收取的。酒店並未提及這一點。 5. 設施一般：酒店設施普通，旁邊還有個垃圾堆，環境欠佳。 總結一下，這家酒店在收費問題上顯得非常不透明，給人一種故意從額外費用中多收取錢的感覺。虛假宣傳和不合理的收費標準，尤其是所謂的“外賓登記費”和反覆更改的收費金額，都讓人懷疑酒店有意從這些方面獲取額外利潤。大家在預訂前建議留意其他評論中提到的類似問題，避免不必要的額外開支。

在聖彼得堡算不錯的酒店了，房間空間比較大，就是前台英文不是很好，藉助翻譯AI倒也是沒問題，早餐也可以。走路到冬宮大概30分鐘。離捏瓦大街也不遠

2點以後才能辦理入住，房間在俄羅斯同類別的酒店中難得的寬敞，早餐豐盛，一次性用品需要問前台要，酒店離冬宮比較近。

房間比較大，乾淨，但設施略顯陳舊，Housekeeping有點敷衍，不會等房間沒人的時候來做，有時早晨9點過，有一次下午5:00會直接敲門。酒店早餐就是基礎的西式早餐，麪包種類較多，沙拉，牛奶等供應也算充足，其他菜品不多。 酒店位置很好，在窗户上可以看到涅瓦河景。 另外，入住酒店需要另外交一個税費，這個在攜程訂酒店時就提到過，但我要求酒店給我出具居住證明，酒店一共收了我600盧布兩個人，在莫斯科的酒店都是免費的，我詢問後告訴我，他們需要花錢去登記，也不知道是不是真的。 去景點一般需要打車，但聖彼得堡打車也不算貴。

洗手間比較新，房間不算大, 但也夠用, 可以加床,加床費用2000盧布，距離冬宮廣場距離還算可以, 窗外風景不錯, 前台服務態度尚可, 但有點生硬。樓 下有一個24小時超市很好, 商品價格很合適, 比大超市同 樣的商品價格要低不少, 邊上就是一個麪包店。早餐還算可 以吧, 第一天嘗試了一些沒吃過的, 多數不太能接受。蜜瓜 很甜, 西瓜不好, 咖啡可以, 還備有一次性杯子可以帶一杯 出門, 這個很好。酒店內很安靜,臨街的話窗外會吵, 俄羅斯人喜歡炸街。

整體非常滿意！ 地理位置：窗外就是河景超級美，離取錢的ATM機2分鐘，超市2分鐘，葯店3分鐘，如需辦新銀行卡旅行時用可以去距離10分鐘的sberbank。 服務：有求必應！我們在最後一天因為父親中餐吃壞了肚子，離晚上過夜火車的上車時間還早，想問酒店有沒有半日房可以開，在他們獲得確認後，從晚上6點開始免費提供了5小時的新房間休息。 房間：三個大窗户可以看臨街河景日落（如下圖），衞生間可以掛晾的衣服，也有排風。 餐食：早餐好吃豐盛，我們最後一天因為照顧父親在酒店吃的午飯，點的梨披薩和沙拉也很好吃。

河景房還不錯，就是晚上其實不算安靜，能聽到機車和船的聲音 酒店早餐每天會有變化，挺不錯的。 服務很好，不過個別人服務一般。