The Malvern

My sister and I had a lovely overnight stay recently. The room was lovely and clean and the breakfast was really nice with lots of choice. We used the spa area and had a treatment which was wonderful. We will return and would recommend. Thank you

We came for a spa day experience and had a lovely time. Saffron took care of me for my treatments and she was great, really accommodating and friendly, made the experience what it was. We enjoyed the pool, the facilities were all great. Loved the inclusive mock tail list also, a nice change from coke/lemonade!!

This was my 1st visit to malvern Spa, it was a lovely day with my daughters my only negative there was the amount of mobile phones going off with rings or notifications and at 1 point an alarm going off on a phone that had been left while it's owner went for a swim!....this made it not a relaxing experience for me as it was constant, I usually go to hoar cross hall spa where there are signs around the spa especially in the 'quiet' areas asking for mobile phones to be put on silent to respect the other guests visits to the spa...I think this should 100% be a must at the malvern as it certainly spoilt my visit....but I do want to say out of all the treatments I've had at spas my full body massage was by far the best I've ever had....it was just amazing and my therapist took time to work on my frozen shoulder without me asking which I thought was very kind of her......so I will be returning for treatments

This was another excellent stay, one my sister and I try to do at least once a year. Oliver Garcia is a new addition to the team and we feel he added so much more to our enjoyment. A superb customer service experience,l. He was fun and offered exceptional detail to the small things to ensure that we were looked after. A great addition to the team.Everyone at The Malvern were superb, kind and attentive. Thankyou so much xx

My friend and I had been attempting to have a day of pampering& relaxation for months at this spa. We finally got a day that neither of us had commitments so we booked in. It is not a cheap day out but we thought we deserved a lovely treat. We were warmly greeted on arrival by a very pleasant young lady on the spa reception after being directed to the spa by main hotel receptionist. Donna was our spa host and she was extremely pleasant explaining everything. She gave us the time of our lunch and confirmed our treatment times. The swimming pool/spa pool was very nice and so warm it was like getting into a bath. You can swim or walk through to the spa pool section outside very easily. It was a fine sunny day for much of the day so we were able to be outside instead of indoors. The sauna and salt rooms were nice and so were the showers in that area. It’s a great pity though that there is not a toilet anywhere near the pool area. You have to leave that section and walk to the spa reception to find a toilet. We did notice that two taps that fill up the footspa’s had been rattling loosely around due to tiles coming away from the surrounding area. When I spoke to Donna about this she put them out of action until maintenance could repair. We encountered Sarah another spa host whilst outside and she explained the cute pods that can be hired. She was also extremely lovely. We had a delicious lunch in the restaurant and had our complimentary juice. The treatments we chose each were facials, using Elemis products. My therapist was Ilona and she expertly worked her magic on my face and décolletage , arms and fingers. I can’t remember the name of my friend’s therapist but she had been at the spa a few months and was also wonderful. We chilled in the chill out room for about half an hour before we drove home.

Admittedly the arrive of the hotel was a little surprising poor to look at but being greeted by lovely warm welcoming Ollie. He couldn’t do enough for us though out our stay. He made it very special being it’s my partner birthday and made us his special cocktail as a lovely treat X X Thank you xx