Premier Inn Guernsey St Peter Port (Admiral Park)

Exceptional service and care from the hard working staff. Grounded due to wind and staff very helpful. Hotel clean, tidy and cared for. Food always hot. Only minor issue is that the coffee machine needs mending in the breakfast room. Would return without a doubt.

Great stay always a joy and with the planes cancelled the staff are great - always trying to help even when things got tough - wonderful and helpful even under very difficult circumstances. Location great even if we could not go far as the weather was awful - Ian and the team Hannah and Wycliffe great and the rooms always clean. The hotel is so well kept even in the windy weather would go again.

Self check in desks don’t provide key cards due to technical fault! No response from “buzzer”, had to go and find someone to complete check in process! Apparently it’s an IT issue. Why not put a sign on the self check in desks to that effect? Poor experience!

It needs to be known how hard the manager and duty manager work to satisfy everyone's requirements and make the customers'stays as pleasant as possible. I have personally experienced this, since I became an unintentionally high-maintenance guest, including a changing of room due to maintenance issues outside of their control, family from England uncle to connect me urgently so rang the hotel, refreshment requirements, self-inflicted room lock -out and more. Both the manager and deputy manager not only responded to requests and concerns willingly, they also followed up afterwards to ensure that they were resolved to my satisfaction. I have no doubt they do this for every customer. You can see them being busy about the hotel for everyone, and it's clear to me that customer satisfaction is at the heart of their work. I contend them. They never seem to sleep. I will choose to return to this hotel next year with work because of them. 5 stars for customer service. Nothing else mattered.

First Premier Inn visit for a long, long time! Located well in the business district quite close to the seafront. Rooms are ok, bed is comfortable, good shower! In room coffee is awful! Whilst it’s a “budget” hotel, surely a toothbrush / shaver charge point should be present? The check in process is dreadful( no key cards available to programme! No response to the “buzzer” for check in assistance which was pressed twice! Had to go and find someone to get a key card to programme! No explanation as to why there were none available?

We have enjoyed our stay thoroughly from previous stays.Great improvement in the quality of food and staff moral . Hannah was extremely helpful and provided excellent customer service, a star . We will be booking again here very soon next time we visit Guernsey